End User Support Engineer — Customer-First Tech Hero

Kainga Ora; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Five weeks leave

Insurance benefits

Flexible working

Job summary

Kāinga Ora is seeking an End User Support Engineer to deliver end-to-end support across our organisation. You will be the first point of contact for end users, handling incidents from start to finish and ensuring a seamless technology experience for our people.

In this role, you’ll work across Service Desk and Field Support, providing Level 1 and 2 support for hardware, software and digital workplace technologies while delivering outstanding customer service to Kāinga Ora employees.

Qualifications

• Proven technical troubleshooting across end-user hardware, software, OS, and business apps.
• Strong analytical and problem-solving skills with the ability to own incidents and drive to resolution.
• Ability to manage multiple priorities while meeting service levels in a fast-paced environment.
• Experience collaborating with external vendors/service providers for seamless delivery.

Responsibilities

• Provide Level 1 and 2 end-user support across hardware, software and digital workplace technologies.
• Manage incidents and service requests from initial response to resolution.
• Support escalation and resolution of complex technical issues.
• Occasional onsite visits and remote/phone support for users.

Skills

Troubleshooting

Analytical thinking

Prioritization under SLA

Vendor collaboration

Tools

Microsoft technologies

Job description

Kāinga Ora is seeking an End User Support Engineer to deliver end-to-end support across our organisation. You will be the first point of contact for end users, handling incidents from start to finish and ensuring a seamless technology experience for our people.

In this role, you’ll work across Service Desk and Field Support, providing Level 1 and 2 support for hardware, software and digital workplace technologies while delivering outstanding customer service to Kāinga Ora employees.