On-site Customer Care & Claims Specialist — Auckland

2 Cheap Cars; Auckland; Hybride; NZD 48 000 - 64 000; Plein temps

Résumé du poste

2 Cheap Cars in Auckland is seeking a Customer Care & Claims Consultant to deliver outstanding service across multiple channels. Based on-site in Onehunga, you will manage inquiries and claims, coordinate with suppliers, and ensure fair outcomes for customers and the business.

The role suits Service Advisors seeking a new challenge, with a hands-on approach and a focus on timely resolutions, accurate claim assessments, and clear communication with customers.

Qualifications

• Minimum 2 years’ experience in a claims or customer service environment.
• Friendly, approachable, and customer-focused attitude.
• Exceptional written and verbal communication skills.
• Professional telephone manner.
• Proven ability to succeed in a fast-paced, high-volume environment.
• Strong attention to detail with a positive and solution-focused mindset.
• Resilient, adaptable, and able to perform well under pressure.
• Confident handling difficult or upset customers via phone, email, and in person.
• Availability to work full-time on-site (Monday–Friday plus rostered Saturdays).
• Knowledge of vehicles or automotive parts.
• General geographical knowledge of New Zealand.

Responsabilités

• Deliver a high standard of customer service while supporting business outcomes
• Manage customer claims and inquiries in a timely and professional manner
• Meet with customers face-to-face when vehicles are brought in for assessment or repair
• Accurately assess claims and clearly communicate next steps and outcomes
• Manage the end-to-end claims process in line with the Consumer Guarantees Act and Fair Trading Act
• Liaise with approved suppliers to ensure company processes are followed
• Proactively manage customer expectations and minimise escalations
• Ensure claims are settled promptly once all required information is received
• Provide daily and weekly claims reporting and feedback to management

Connaissances

Customer service

Communication

Telephone etiquette

Multichannel support

Description du poste

2 Cheap Cars in Auckland is seeking a Customer Care & Claims Consultant to deliver outstanding service across multiple channels. Based on-site in Onehunga, you will manage inquiries and claims, coordinate with suppliers, and ensure fair outcomes for customers and the business.

The role suits Service Advisors seeking a new challenge, with a hands-on approach and a focus on timely resolutions, accurate claim assessments, and clear communication with customers.