Employer and Learner Success Coordinator

Careerforce; Linwood-Central-Heathcote Community; Hybrid; NZD 52,000 - 70,000; Full time

Job summary

Careerforce seeks an Employer and Learner Success Coordinator to provide proactive service and administrative support to employers and learners across New Zealand. You will be the first point of contact helping enrolment, reporting and support processes run smoothly.

Based within our Employer Partnerships Team, you’ll respond to inquiries, process enrolments, maintain CRM records, support onboarding and events, and collaborate across teams to improve service delivery while upholding

Qualifications

• NCEA Level 3 or equivalent qualification.
• At least two years’ experience in customer service, administration or support.
• Experience managing a high volume of tasks.
• Strong organisation and time-management skills.
• Clear written and verbal communication skills.
• Experience using CRM systems, shared inboxes or similar digital tools (desirable).

Responsibilities

• Respond to learner and employer enquiries.
• Resolve straightforward matters and direct complex queries to the right teams.
• Process enrolments and follow up required information.
• Support learner onboarding and share key information.
• Maintain employer and learner records in our CRM.
• Prepare employer information and reports.
• Provide first-level support for Aka Toi (learning and assessment platform).
• Support learner events and engagement activities.
• Work with teams to improve processes and service delivery.

Skills

Customer service

Administration

Data entry

Communication

Education

NCEA Level 3 or equivalent

Tools

CRM systems

Microsoft Word

Excel

Outlook

Job description

Employer and Learner Success Coordinator

You will provide proactive service and administrative support to employers and learners across Careerforce’s national network. As a key first point of contact, you will help make enrolment, reporting and support processes straightforward for the people we serve.

What Careerforce does

Careerforce supports employers across New Zealand to run workplace training programmes for the health, mental health, aged care, disability, social services, youth work, cleaning and pest management sectors.

We provide accessible programmes that enable staff to achieve nationally recognised qualifications while working. Our purpose is to enable the workforce to enhance people’s health and wellbeing.

Why work for Careerforce?

Our mahi helps strengthen the workforce that supports the health and wellbeing of New Zealanders.

Our kawa guide how we work:

Kaitiakitanga: We uphold our responsibilities and deliver on our commitments.

Manaakitanga: We respect and care for others, while protecting individual mana.

Kotahitanga: We work together and share our knowledge to achieve a common goal.

We are looking for someone who connects with our purpose and brings these values to their work each day.

Where will you be based?

This role offers a flexible location and sits within our Employer Partnerships Team. You will work with colleagues across Careerforce to support employers and learners throughout Aotearoa.

What’s involved?

Responding to learner and employer enquiries

Resolving straightforward matters and directing complex queries to the right teams

Processing enrolments and following up required information

Supporting learner onboarding and sharing key information

Maintaining employer and learner records in our CRM

Preparing employer information and reports

Providing first-level support for Aka Toi (our learning and assessment platform)

Supporting learner events and engagement activities

Working with teams to improve processes and service delivery

Our ideal candidate is...

You will enjoy helping people and creating a positive service experience. You will be comfortable managing a varied workload, following processes and keeping information accurate.

You will communicate with care and adapt your approach to the needs of employers and learners. You will also take initiative when resolving issues and look for practical ways to improve how services are delivered.

Your previous experience may have been in customer service, administration, education support or another service-based environment.

You will also need the following:

NCEA Level 3 or an equivalent qualification

At least two years’ experience in customer service, administration or support

Experience managing a high volume of tasks

Strong organisation and time-management skills

A high level of accuracy in data entry and record keeping

Clear written and verbal communication skills

Confidence using Microsoft Word, Excel and Outlook

A solutions-focused approach

An ability to work well across teams

Alignment with Careerforce’s purpose and values

Experience using CRM systems, shared inboxes or similar digital tools (desirable)

Experience in education, vocational training or Gateway programmes would be an advantage, but is not essential.

A satisfactory Police check and Ministry of Justice check are required for this role. These checks will be undertaken following acceptance of an offer of employment.