Employer & Learner Success Advocate

Careerforce; Linwood-Central-Heathcote Community; Hybrid; NZD 52,000 - 70,000; Full time

Job summary

Careerforce seeks an Employer and Learner Success Coordinator to provide proactive service and administrative support to employers and learners across New Zealand. You will be the first point of contact helping enrolment, reporting and support processes run smoothly.

Based within our Employer Partnerships Team, you’ll respond to inquiries, process enrolments, maintain CRM records, support onboarding and events, and collaborate across teams to improve service delivery while upholding

Qualifications

• NCEA Level 3 or equivalent qualification.
• At least two years’ experience in customer service, administration or support.
• Experience managing a high volume of tasks.
• Strong organisation and time-management skills.
• Clear written and verbal communication skills.
• Experience using CRM systems, shared inboxes or similar digital tools (desirable).

Responsibilities

• Respond to learner and employer enquiries.
• Resolve straightforward matters and direct complex queries to the right teams.
• Process enrolments and follow up required information.
• Support learner onboarding and share key information.
• Maintain employer and learner records in our CRM.
• Prepare employer information and reports.
• Provide first-level support for Aka Toi (learning and assessment platform).
• Support learner events and engagement activities.
• Work with teams to improve processes and service delivery.

Skills

Customer service

Administration

Data entry

Communication

Education

NCEA Level 3 or equivalent

Tools

CRM systems

Microsoft Word

Excel

Outlook

Job description

Careerforce seeks an Employer and Learner Success Coordinator to provide proactive service and administrative support to employers and learners across New Zealand. You will be the first point of contact helping enrolment, reporting and support processes run smoothly.

Based within our Employer Partnerships Team, you’ll respond to inquiries, process enrolments, maintain CRM records, support onboarding and events, and collaborate across teams to improve service delivery while upholding