Empathetic Personal Banking Advisor — Build Relationships

Tsb; New Plymouth; On-site; NZD 48,000 - 62,000; Full time

Job summary

TSB is seeking a customer-focused professional to join our team in New Plymouth. In a fast-paced environment, you will deliver exceptional service while building lasting connections with customers and colleagues.

The successful candidate will bring empathy, strong communication, and the ability to adapt to new systems. This role supports our goal of providing easy, friendly banking experiences for our customers.

Qualifications

• NZ Certificate in Financial Services Level 5 or equivalent.
• 3+ years in a customer service role preferred.
• Ability to quickly pick up new systems and processes.
• Enjoy engaging with people at all levels to provide exceptional service.

Skills

Customer service

Empathy

Relationship building

Self-management

Education

NZ Certificate in Financial Services Level 5 or equivalent

Job description

TSB is seeking a customer-focused professional to join our team in New Plymouth. In a fast-paced environment, you will deliver exceptional service while building lasting connections with customers and colleagues.

The successful candidate will bring empathy, strong communication, and the ability to adapt to new systems. This role supports our goal of providing easy, friendly banking experiences for our customers.