Empathetic Personal Banker: Build Lasting Customer Relationships

TSB; Wellington; On-site; NZD 50,000 - 75,000; Full time

Job summary

TSB in Wellington is seeking a Personal Banking Advisor to join our team. You’ll be the first point of contact for new and existing customers, delivering exceptional service and banking solutions to help customers achieve their financial goals.

You’ll build and maintain lasting relationships in a fast-paced environment. A NZ Certificate in Financial Services Level 5 and 1–2 years banking experience are required, with a compassionate, proactive approach and a team‑oriented mindset.

Qualifications

• 1–2 years previous New Zealand banking/financial service experience.
• New Zealand Certificate in Financial Services Level 5 required.
• You enjoy connecting and engaging with people at different levels.

Responsibilities

• Provide sound financial advice to educate and engage with customers.
• Create and develop long‑term relationships to support financial needs.
• Identify and proactively report Conduct, Compliance and Operational Credit Risks.

Skills

Customer service

Relationship building

Communication

Compliance awareness

Education

New Zealand Certificate in Financial Services Level 5

Job description

TSB in Wellington is seeking a Personal Banking Advisor to join our team. You’ll be the first point of contact for new and existing customers, delivering exceptional service and banking solutions to help customers achieve their financial goals.

You’ll build and maintain lasting relationships in a fast-paced environment. A NZ Certificate in Financial Services Level 5 and 1–2 years banking experience are required, with a compassionate, proactive approach and a team‑oriented mindset.