Dynamics 365 & Microsoft 365 Systems Admin | NZ Nonprofit

Monte Cecilia Housing Trust; Māngere-Ōtāhuhu; On-site; NZD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive remuneration

Flexible working arrangements

Training & development

Health & wellbeing leave

Birthday leave

Health insurance subsidy

Annual shutdown

Pool vehicles

Job summary

Monte Cecilia Housing Trust is seeking a Systems Administrator to provide day-to-day first-line support, administer Microsoft Dynamics 365 CRM, and maintain data integrity across service delivery systems. You will map processes with Visio, gather requirements, run UAT, and support digital initiatives.

The role requires 5+ years of CRM experience, strong Microsoft 365 capabilities, and the ability to work with cross-functional teams to ensure secure, accurate information and dashboards.

Qualifications

• 5+ years hands-on experience administering Microsoft Dynamics 365 CRM, including managing user access and routine system support.
• Intermediate Microsoft 365 skills including Excel, Word, Outlook, Teams, and SharePoint, with understanding of Dataverse and Azure.
• Experience using Visio or similar to map and document business processes.
• Demonstrated ability to gather requirements, perform UAT, develop solutions with teams, and support change through implementation.
• Experience triaging and troubleshooting system issues, maintaining dashboards, views, and data tables.

Responsibilities

• Triage and resolve issues via internal staff and external client processes; escalate as needed.
• Maintain system administration, user settings, and access permissions.
• Support accurate, complete, and consistent information across service delivery systems.
• Support compliance with data protection and information management requirements.
• Monitor and elevate system risks, security concerns, and operational disruptions.
• Assist with service delivery system improvements and digital initiatives.
• Maintain existing dashboards and ensure information remains up to date.

Skills

Dynamics 365 CRM

CRM administration

Microsoft 365

Data integrity

User access

Troubleshooting

Dashboards

Tools

Visio

Microsoft Dataverse

Azure

Job description

Monte Cecilia Housing Trust is seeking a Systems Administrator to provide day-to-day first-line support, administer Microsoft Dynamics 365 CRM, and maintain data integrity across service delivery systems. You will map processes with Visio, gather requirements, run UAT, and support digital initiatives.

The role requires 5+ years of CRM experience, strong Microsoft 365 capabilities, and the ability to work with cross-functional teams to ensure secure, accurate information and dashboards.