Systems Administrator

Monte Cecilia Housing Trust; Māngere-Ōtāhuhu; On-site; NZD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive remuneration

Flexible working arrangements

Training & development

Health & wellbeing leave

Birthday leave

Health insurance subsidy

Annual shutdown

Pool vehicles

Job summary

Monte Cecilia Housing Trust is seeking a Systems Administrator to provide day-to-day first-line support, administer Microsoft Dynamics 365 CRM, and maintain data integrity across service delivery systems. You will map processes with Visio, gather requirements, run UAT, and support digital initiatives.

The role requires 5+ years of CRM experience, strong Microsoft 365 capabilities, and the ability to work with cross-functional teams to ensure secure, accurate information and dashboards.

Qualifications

• 5+ years hands-on experience administering Microsoft Dynamics 365 CRM, including managing user access and routine system support.
• Intermediate Microsoft 365 skills including Excel, Word, Outlook, Teams, and SharePoint, with understanding of Dataverse and Azure.
• Experience using Visio or similar to map and document business processes.
• Demonstrated ability to gather requirements, perform UAT, develop solutions with teams, and support change through implementation.
• Experience triaging and troubleshooting system issues, maintaining dashboards, views, and data tables.

Responsibilities

• Triage and resolve issues via internal staff and external client processes; escalate as needed.
• Maintain system administration, user settings, and access permissions.
• Support accurate, complete, and consistent information across service delivery systems.
• Support compliance with data protection and information management requirements.
• Monitor and elevate system risks, security concerns, and operational disruptions.
• Assist with service delivery system improvements and digital initiatives.
• Maintain existing dashboards and ensure information remains up to date.

Skills

Dynamics 365 CRM

CRM administration

Microsoft 365

Data integrity

User access

Troubleshooting

Dashboards

Tools

Visio

Microsoft Dataverse

Azure

Job description

N\u014，第能够清晰移动 机构清洗甩 摘边隅 rourou, nāku te rourou ka ora ai te iwi – with your basket and my basket the people will thrive.

We believe that everyone deserves a place to call home! We empower families to live well ... Help us build a future where every Whānā has a place to stand. Here at Monte Cecilia Housing Trust (Monte), we provide Transitional and Community/Social Housing; and have offices in Māngere, Onehunga, and Manurewa.

Your core focus as Systems Administrator is to provide day-to-day first-line support to staff, routine administration and maintenance of service delivery systems, data integrity, and assist the Data & Digital Advisor with continuous improvement activities. Some of the things you will do daily:

Triage and resolve issues received through internal (staff) and external (client) processes, escalating complex issues where required,

Maintain system administration, user settings, and access permissions,

Support accurate, complete, and consistent information across service delivery systems,

Support compliance with data protection, privacy, and information management requirements,

Monitor and elevate system risks, security concerns, and operational disruptions,

Support the Data & Digital Advisor with implementation of service delivery system improvements and digital initiatives,

Maintaining existing service delivery dashboards, ensuring information remains accurate and up to date

Your Experience:

5+ years hands-on experience administering Microsoft Dynamics 365 CRM, including managing user access and routine system support,

Intermediate Microsoft 365 skills, including Excel, Word, Outlook, Teams, and Sharepoint, with an understanding of Microsoft Dataverse and Azure,

Experience using Visio or similar software to map and document business processes,

Demonstrated experience gathering requirements, UAT testing, developing solutions with teams, and supporting change through implementation,

Demonstrated ability to triage and troubleshoot system issues, maintain dashboards, views, and work with data tables, fields, and relationships,

Experience in property is desirable but not essential.

Your abilities should include:

Learning Agility: Learns new systems quickly and puts new knowledge into practice.

Adaptability: Responds positively to changing priorities and adjusts the approach when new information emerges.

Analytical Thinking and Problem-Solving: Analyses information, identifies the issue, and works with others to deliver practical solutions.

Accountability: Takes responsibility, follows through on commitments, and keeps others informed.

Self-Managing: Works independently, takes initiative, and escalates risks or complex issues.

Stakeholder Relationship Building: Works with people through change, listens to concerns, and builds support for the desired solution

Have the Right to work: You need to have and maintain a legal right to work (e.g. New Zealand citizen, resident, valid work visa), and currently reside in New Zealand.

Here at Monte, we live our values of Tūmanako, Kotahitanga, Manaakitanga, Tika and Tū Pono Toa. We are passionate, inclusive, hardworking, and believe that our strength is the sum of all of our parts. Together we strive to see great outcomes for our Whānā. In return, we offer:

The opportunity to make a meaningful difference on a daily basis,

A competitive remuneration package,

Flexible working arrangements,

Regular opportunities for training and development,

Extra days off - Health & Wellbeing leave + Birthday Day leave,

Subsidised group health insurance scheme, annual flu vaccination; & EAP,

Access to pool vehicles to conduct your office site visits,

An annual shutdown each year so that you can have a proper break.

Non-Profit Organisations 51-100 employees

Monte Cecilia Housing Trust is a registered charity that is part of the Catholic Diocese of Auckland. We focus on delivering a wide range of housing related services to address immediate housing and associated needs for at-risk families, raise public awareness, and engage with the government to address housing justice issues.

Monte Cecilia Housing Trust is a registered charity that is part of the Catholic Diocese of Auckland. We focus on delivering a wide range of housing related services to address immediate housing and associated needs for at-risk families, raise public awareness, and engage with the government to address housing justice issues.

What can I earn as a Systems Administrator