Project Manager, Dynamics 365 Crm Implementation

World Vision; Auckland; Hybrid; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Southern Cross medical insurance

Life insurance

Hybrid work environment

Job summary

World Vision New Zealand is seeking a Project Manager to lead the Dynamics CRM implementation from design through to handover. You will work with a fast-paced, AI-enabled partner to deliver trusted data and drive adoption across Supporter Care, Fundraising and Finance.

The role focuses on technical delivery leadership, design judgement and data readiness, with hands-on testing and validation valued. A fixed-term arrangement supports our children-focused mission.

Qualifications

• Experience delivering large CRM implementations from design to go-live.
• Proven ability to drive data migration with business ownership.
• Ability to balance scope, budget and timelines in a complex project.

Responsibilities

• Lead end-to-end delivery across design, build, data migration, integration, testing and go-live.
• Prioritise actions and keep internal teams and partner focused on critical tasks.
• Plan data migration with data engineers, secure timely business decisions and clear data ownership.
• Prepare teams for adoption through training and change readiness sign-off.
• Provide technical delivery assurance across Dynamics, Dataverse and Power Platform.

Skills

CRM delivery

Data migration

Budget management

Stakeholder leadership

Testing & validation

Tools

Dynamics 365

Dataverse

Power Platform

Job description

We are looking for

a Project Manager who would lead World Vision New Zealand’s Dynamics CRM implementation from design and build through data migration, go-live and handover. Working with a fast-paced, AI-enabled implementation partner, you’ll focus delivery on what matters most, ensure trusted data and prepare our teams to adopt the new system confidently. Bring your technical delivery leadership to a -month+ fixed-term role that helps us support children better.

It’s not every day that a job comes along where you really can change the world. Keep reading if you want to be part of:

• Creating positive change in the lives of the world's most vulnerable children.
• Using your CRM delivery and data migration skills to help our teams work in a system they trust.
• Working with a fast-paced, AI-enabled partner team on a new CRM that supports the people who support children.

World Vision New Zealand is implementing Microsoft Dynamics to help our Fundraising, Supporter Care, and Finance teams serve our supporters better. As Project Manager, you’ll lead delivery from design and build through data migration, integration, testing, go-live, hypercare, and handover, keeping our implementation partner and internal teams focused on what matters most. Working within an agreed strategy and governance framework, you’ll make sure data is trusted and teams are ready to use the new CRM confidently. This is a technical delivery leadership role, rather than one that sets CRM strategy or builds the solution. You’ll bring the judgement to assess design and quality, ask informed questions, and challenge delivery approaches. Hands-on testing and validation experience is valued.

Your key responsibilities will include:

• Leading end-to-end delivery across design, build, data migration, integration, testing, cutover, go-live and hypercare, keeping the critical path and agreed scope protected.
• Prioritising what matters most, focusing internal teams and our implementation partner on the right next actions amid competing tasks, issues and requests.
• Leading data migration planning with our data engineers, managing dependencies and securing timely business decisions, clear data ownership and formal acceptance of data readiness.
• Preparing teams for adoption through training, transition communication and business readiness sign-off across Supporter Care, Fundraising and Finance.
• Providing technical delivery assurance across Dynamics , Dataverse and Power Platform, identifying design and quality concerns early and challenging unnecessary customisation.
• Managing partner accountability, finances and governance, holding our implementation partner to agreed commitments, managing budgets and forecasts, validating invoices, and providing concise reporting that supports timely decisions.
• Leading stabilisation and handover to business as usual, with clear support ownership and a prioritised backlog of unresolved or deferred work.

This is your opportunity to join a professional, passionate and diverse team at World Vision New Zealand, who will stop at nothing to create meaningful change for children. Every day, as part of World Vision’s global reach, you’ll help the world’s most vulnerable families build safer and brighter futures. Every night, you’ll go home knowing you made a difference in someone’s life.

About you:

You bring sound judgement, technical understanding and the people skills to lead a complex CRM implementation.

• You've led at least one full CRM implementation, from a legacy system through to go-live. Dynamics experience is a real advantage.
• You've led complex data migration and know how to get the business to own its data decisions.
• You know what matters most next, and you keep the team and partner focused on the right things, not just busy.
• You understand the technology well enough to question what's being built and challenge a partner when needed.
• You've managed budgets of $M or more and held implementation partners to account, and you use AI tools such as Copilot to work smarter.
• You build trust quickly, listen well, and communicate clearly and briefly.

Nice to have : hands-on Dynamics configuration, especially testing and validation; experience with communication preference and consent management, recurring payments, or PCI-DSS.

Why work with us?

The team at World Vision are connected in our desire to seek justice and to overcome poverty for all children, everywhere. We are mission focused and maintain our Christian identity while embracing the diversity of all people.

We offer unique benefits that are aligned to who we are as an organisation and our people.

• You’ll be a part of creating positive change in the lives of the world's most vulnerable children.
• We offer a comprehensive benefits package; including Southern Cross medical insurance and life insurance, a day off on your birthday, the option to buy additional leave, a hybrid work environment, an Employee Assistance Program (EAP), and access to a free Wills package.
• Be a part of World Vision’s haerenga (journey) of embracing te ao Māori, enabling us to be more effective in achieving our Mission.
• Opportunities for ongoing learning, development and education through a range of channels including training and development as part of World Vision International.