Dynamic Retail Associate - Hybrid & Growth Opportunities

JB Hi-Fi & The Good Guys; Auckland; Hybrid; NZD 40,000 - 55,000; Full time

Benefits offered by this job

Staff discounts across JB Hi-Fi Group

12 weeks paid parental leave

Hybrid working models

Employee Assistance Program (EAP)

Helping Hands workplace giving program

Sustainability initiatives (net zero 2

Job summary

JB Hi-Fi NZ is seeking an enthusiastic and customer-focused Retail Team Member to join our store. You will deliver a high level of customer service and help people choose great technology to power their lives.

You will contribute to a high‑performance culture, aim to meet sales targets, participate in training modules, and assist with merchandising, stock processing and order fulfilment. Safety and store standards are a priority.

Qualifications

• Experience in being part of a high achieving team
• Demonstrated ability in required skills and competencies

Responsibilities

• Provide a high level of customer service standards including pre, during and post the sale.
• Achieve sales targets for you and your store by putting the customer at the centre and contributing to “Raving Fans.”
• Participate in suppliers, compliance and sales training modules
• Participate in STARS coaching program to learn and demonstrate the required sales behaviours
• Understand and demonstrate the JB Hi-Fi 5 Steps of selling in all customer interactions
• Demonstrate safe work practices and assist in providing a safe and healthy environment
• Contribute to merchandising of all products on the sales floor, adhering to JB Hi-Fi Merchandise standards
• Enable a safe work environment for you, team and customers, adhering to OHS policies and procedures
• Support stock delivery and processing into store per receiving processes
• Manage order fulfilment (delivery & click and collect) and handle enquiries
• Engage with Store Management and take feedback to improve
• Assist with customer service on the counter and on floor payment devices
• Assist across Sales, Merchandise and Operations as required

Skills

Customer service

Sales

Job description

JB Hi-Fi NZ is seeking an enthusiastic and customer-focused Retail Team Member to join our store. You will deliver a high level of customer service and help people choose great technology to power their lives.

You will contribute to a high‑performance culture, aim to meet sales targets, participate in training modules, and assist with merchandising, stock processing and order fulfilment. Safety and store standards are a priority.