Duty Manager

Aotearoa New Zealand Association of Social Workers; Taupo; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Great remuneration

Job summary

Aotearoa New Zealand Association of Social Workers Taupo restaurant is seeking a capable Duty Manager to lead front-of-house operations. You will work closely with kitchen and liquor staff, uphold service standards, and represent the company with customers when needed.

You must have a current Duty Manager’s licence, strong leadership, excellent English, and at least 3 years in hospitality. The role involves reservations, wine and menu knowledge, and ensuring compliance with liquor laws.

Qualifications

• A current Duty Managers licence.
• Proven leadership and staff development experience.
• Excellent English communication skills.
• Minimum 3 years in hospitality.
• Ability to manage reservations and customer relations.

Responsibilities

• Develop and maintain a professional relationship with kitchen and liquor staff to ensure smooth operations.
• Identify opportunities to improve procedures with the General Manager.
• Ensure staff are trained in reservations procedures.
• Ensure staff describe wine list and menu and make recommendations.
• Ensure staff compliance with the Sale and Supply of Alcohol Act 2012 and liquor licence requirements.
• Complete restaurant seating plan for the following day.
• Complete cashups and note discrepancies between reported and actual totals.
• Perform other duties as required by the General Manager.

Skills

Duty Manager licence

Leadership

Communication

English language

Hospitality passion

Self motivation

Staff development

Industry experience

Customer relationships

Job description

Come join us, one of the busiest and most well established Restaurants in Taupo.
The role works closely with the FOH & kitchen to ensure that menus and food quality support service delivery.
We are looking for someone who has the professionalism and confidence necessary to represent the company at a management level with our customers when necessary.
Minimum 32 hours per week.
In this role you will require a high degree of empathy, maturity and diplomacy to ensure customer issues are resolved amicably and the customer is left satisfied with how they were dealt with and the outcome.

Key responsibilities for the Duty Manager role are:

Develop an maintain a professional and cooperative relationship with kitchen and liquor dispensing staff to ensure the overall businss operates smoothly under guidance from the General Manager

Look for opportunities to improve procedures, and make improvements where appropriate in liason with the General Manager

Ensure staff are trained in the correct procedure for taking reservations

Ensure restaurant sraff can confidently describe the wine list and menu items, and can make recommendations when asked to do so

Ensure that all restaurant staff are aware of their obligations pursuant to the Sale and Supply of Alchohol Act 2012 and the company's liquor licence is not jeopardised as a direct consequence of their actions. This includes patron conduct and intoxication

Complete restaurant seating plan for the following day

Complete cashup, and note any differences between reported and actual totals

Complete such other duties as the General Manager or nominee may require to assist with the smooth operation of the business

To be successful in this role you will need to have:

• A current Duty Managers licence
• Ability to lead from the front, inspire other staff and walk the talk
• Good Communication skills & good command of the English Language.
• Work closely with the kitchen to ensure that menus and food quality support service delivery.
• Self Motivation
• A passion for hospitality to achieve a high sense of customer satisfaction
• Previous experience in staff development.
• At least 3 years proven experience in the industry.
• Ability to develop and maintain strong customer relationships through taking ownership of the quality of the food and service delivered to our customers

In return:

We offer a great work environment and the opportunity to grow and develop your career within the hospitality arena. Great remunerationoffered to the successful applicant.

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