Duty Manager

MH Management NZ Limited; Queenstown; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Career Growth programs

Exclusive hotel deals across Minor

Global perks and discounts

Wellness support and EAP

Generous leave options

Job summary

Avani Queenstown Hotel, part of Minor Hotels, is seeking an experienced Duty Manager to lead the front office team and ensure guest experiences are warm and seamless. The role requires supervisory hospitality background and a customer-service orientation.

You will oversee daily tasks, manage check-in/out, and address guest concerns with professionalism. Weekend flexibility and a polished presentation are essential as you contribute to our vibrant guest-centred service culture.

Qualifications

• Proven experience in a supervisory role within a hotel front office environment.
• Extensive background in hospitality, ideally within a hotel or resort setting.
• Exceptional customer service skills, with ability to stay professional under pressure.
• Strong time management and ability to prioritise tasks.
• Impeccable professional presentation reflecting high standards.
• Flexibility to work weekends and varying schedules.

Responsibilities

• Lead and inspire the front office team to deliver outstanding guest experiences.
• Serve as a role model, driving the team to uphold service standards.
• Oversee the execution of daily tasks with precision and efficiency.
• Manage guest arrivals and departures, ensuring a smooth check-in/check-out.
• Proactively address and resolve guest concerns with professionalism.

Skills

Front office supervisory

Hospitality industry experience

Guest service excellence

Time management

Professional presentation

Weekend availability

Job description

Overview

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed. Avani Queenstown Hotel are looking for an experienced, professional and enthusiastic Duty Manager to join on a full-time basis. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of working with your team and driving exceptional customer experiences.

Key Responsibilities

• Lead and inspire the front office team to deliver outstanding guest experiences, ensuring each guest is welcomed with warmth and professionalism.
• Serve as a role model, sharing your expertise and driving the team to consistently uphold the highest standards of service excellence.
• Oversee the execution of daily tasks, ensuring they are completed with precision and efficiency.
• Manage guest arrivals and departures seamlessly, delivering a smooth and memorable check-in/check-out experience.
• Proactively address and resolve guest concerns with professionalism, ensuring a lasting impression of exceptional service.

Shift Details

Rotating roster across Monday to Sunday Shift times scheduled within 6.30am - 10.30pm.

Qualifications

• Proven experience in a supervisory role within a hotel front office environment, demonstrating strong leadership and team management capabilities.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
• Strong time management skills, with the ability to prioritise tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance.

What We Offer

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia.

When Passion Meets Growth, Opportunity Sparks.

At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.