Guest Service Agent

MH Management NZ Limited; Queenstown; Presencial; NZD 30.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Wellness Support

Descripción de la vacante

Avani Queenstown Hotel is seeking a full-time Guest Service Agent to welcome guests and guide them through their stay with warmth and professionalism. You will assist with check-ins/outs, provide local recommendations, and maintain clear communication across channels to ensure an exceptional guest experience.

Applicants should have hospitality or hotel experience, strong communication skills, and a flexible schedule to cover shifts including weekends and holidays.

Formación

• Experience in hospitality or hotel front desk roles.
• Excellent verbal and written communication; professional tone.
• Strong guest-service mindset with proactive problem-solving.
• Neat, polished appearance reflecting hotel standards.
• Willingness to work flexible shifts including weekends and holidays.

Responsabilidades

• Greet guests with warmth and handle check-in/check-out efficiently.
• Communicate clearly with guests, colleagues and stakeholders via in-person, phone and email.
• Process reservations, updates and special requests using the property system.
• Serve as primary point of contact for guests and provide local recommendations.

Conocimientos

Hospitality experience

Communication skills

Guest service focus

Professional presentation

Flexible shifts

Descripción del empleo

Overview Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Avani Queenstown Hotel are looking for a full time Guest Service Agent who is passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change): Rotating roster across Monday to Sunday. Shift times scheduled within 7:00am to 11:00pm. Immediate start available.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional Information At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance.

What We Offer

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; we are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.