Front Office Supervisor

MH Management NZ Limited; Queenstown; In loco; NZD 60.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career growth

Hotel deals

Global perks

Retail discounts

Experiences

Health insurance

Generous leave

Wellness support

Descrizione del lavoro

Avani Queenstown Hotel, part of Minor Hotels, is seeking a full-time Front Office Supervisor to lead our front desk team and deliver exceptional guest experiences from check-in to check-out.

You will model service excellence, supervise daily tasks, manage arrivals/departures, handle guest concerns promptly, and ensure smooth shift operations.

Weekend work is required and immediate start is available; you’ll join a global hospitality group offering growth opportunities and extensive staff benefits.

Competenze

• Proven leadership with front office supervision experience.
• Strong guest service standards and professionalism.
• Ability to manage busy shifts and motivate a team.

Mansioni

• Lead and support the front desk team to deliver exceptional guest experiences.
• Model service excellence and mentor colleagues to maintain high standards.
• Oversee daily tasks and ensure timely completion of duties.
• Manage guest arrivals and departures for a seamless check-in/out experience.
• Address and resolve guest complaints promptly and professionally.

Conoscenze

Leadership

Guest service

Team coaching

Descrizione del lavoro

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed. Avani Queenstown Hotel are looking for a full time Front Office Supervisor who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team.

Key Responsibilities

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Shift Details (subject to change): Rotating roster across Monday to Sunday Shift times scheduled within 7:00am to 11:00pm Immediate start available

Qualifications

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Company Overview

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.