Duty Manager

Market Hospitality Group Ltd; Napier; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Dining discounts

Wellness benefits

Vibrant work culture

Job summary

Market Hospitality Group Ltd in Napier is seeking a Duty Manager to be the heartbeat of our restaurant and bar during service. You will oversee front-of-house operations, drive guest satisfaction, and work closely with the Head Chef and General Manager to uphold award-winning standards.

You will mentor servers and hosts, ensure service quality and safety, and collaborate with the kitchen to time dishes perfectly.

Qualifications

• 3+ years in upscale dining, with at least 1 year in a supervisory role.
• Experience leading teams and delivering high-touch hospitality.
• Familiarity with reservation systems and POS platforms.

Responsibilities

• Lead Daily Operations: Oversee front-of-house service, reservations, and floor management with grace under pressure.
• Elevate Guest Experience: Anticipate needs, resolve issues swiftly, and create moments that turn first-time visitors into loyal advocates.
• Team Leadership: Mentor servers and hosts, driving performance through training, feedback, and enthusiasm.
• Quality Control: Ensure consistency in service, ambiance, and safety protocols to maintain our award-winning reputation.
• Collaborate: Partner with the kitchen to ensure flawless dish presentation and timing.
• Support Strategy: Contribute to events, promotions, and initiatives that amplify our brand.

Skills

Leadership

Team management

Guest service

Operations management

Training

Conflict resolution

Tools

Reservation systems

POS platforms

Job description

Market Hospitality Group Ltd - Napier City, North Island

The Role

As Duty Manager, you'll be the heartbeat of our restaurant and bar during service - ensuring seamless operations, elevating guest satisfaction, and inspiring our talented team. You'll collaborate closely with our Head Chef and General Manager to uphold our award-winning standards while fostering a culture of warmth and precision.

Key Responsibilities

• Lead Daily Operations: Oversee front-of-house service, reservations, and floor management with grace under pressure.
• Elevate Guest Experience: Anticipate needs, resolve issues swiftly, and create moments that turn first-time visitors into loyal advocates.
• Team Leadership: Mentor servers and hosts, driving performance through training, feedback, and infectious enthusiasm.
• Quality Control: Ensure consistency in service, ambiance, and safety protocols to maintain our award-winning reputation.
• Collaborate: Partner with the kitchen to ensure flawless dish presentation and timing.
• Support Strategy: Contribute to events, promotions, and initiatives that amplify our brand.

Who You Are

• Experienced: 3+ years in upscale dining, with at least 1 year in a supervisory role (Asian/Fusion cuisine is a plus!).
• A Natural Leader: You motivate teams with clarity, empathy, and high standards.
• Guest-Obsessed: You read tables intuitively and excel in high-touch hospitality.
• Organized & Calm: Thrive in fast-paced environments, solving problems before they upscale.
• Culture Carrier: Passionate about modern Asian cuisine, trends, and storytelling through service.
• Tech-Savvy: Proficient with reservation systems and POS platforms.

Why Join Us?

• Be Part of Excellence: Shape the future of a recognized, forward-thinking restaurant.
• Grow With Us: Career development paths in a supportive, ambitious team.
• Perks: Competitive compensation, dining discounts, wellness benefits, and a vibrant work culture.
• Impact: Your leadership directly influences our guests’ journeys and our continued success.

Ready to Shine?

Submit your resume and a brief cover letter telling us why modern Asian fusion inspires you and how you'd elevate our guest experience to *****@marketst.co.nz

Madame Social is an equal opportunity employer. We celebrate diversity and are committed to inclusion.

Please note: We do not have a token to offer with this role for sponsorship

NOTE: I do not have a token for this position and so I will not be able to sponsorship an applicant.