Donor Services & CRM Coordinator

Arohanui Hospice; Palmerston North; On-site; NZD 45,460 - 49,593; Part time

Benefits offered by this job

Flexible working hours

Supportive work environment

Community contribution

Job summary

Arohanui Hospice in Palmerston North is seeking a highly organized Donor Services & CRM Coordinator. This part-time position (0.6 - 0.7 FTE) involves maintaining donor records, gift processing, and supporting fundraising efforts. The ideal candidate will have strong attention to detail and experience with CRM systems.

Flexible hours within the business day and a supportive environment are part of the offer. Interested applicants should send their CV to [e-mail]. Applications will be shortlisted in the first week of July.

Qualifications

• Strong administration, coordination, or data management experience.
• High attention to detail and accuracy.
• Experience with fundraising databases or CRM platforms.

Responsibilities

• Maintain donor and supporter records.
• Process gifts and acknowledgements.
• Generate reports and donor insights.

Skills

Administration experience

Attention to detail

CRM experience

Organisational skills

Written communication

Proactive mindset

Finance administration experience

Job description

Palmerston North Central, Manawatu

Part time (0.6 - 0.7 FTE) $33 – $36 per hour

We are looking for a highly organised and detail-focused Donor Services & CRM Coordinator to join our fundraising team in a key operational role.

This position plays an important part in ensuring our donor data, fundraising database systems, gift processing, and reporting functions are accurate, reliable, and continuously improving. Your work will directly support how we understand, engage with, and acknowledge the people who make our work possible.

You will be responsible for maintaining donor and supporter records, processing gifts and acknowledgements, generating reports and donor insights, and working closely with both our finance and fundraising teams to ensure accuracy and alignment across systems.

This role is ideal for someone who enjoys structure, accuracy, and continuous improvement - and who takes pride in making systems and processes work better over time.

What you’ll bring

• Strong administration, coordination, or data management experience
• High attention to detail and accuracy
• Confidence working with fundraising databases, CRM platforms, or similar systems
• Strong organisational skills and the ability to manage competing priorities
• Clear written communication skills and a professional, service-oriented approach
• A proactive mindset and interest in improving systems and processes
• Experience with finance administration, reconciliation, or Xero is desirable

What we offer

• Part-time role (0.7 FTE / approx. 25-28 hours per week)
• Flexible working hours within the business day (including school-hours flexibility)
• Onsite role based in Palmerston North
• A supportive, purpose-driven environment where your work directly contributes to our community
• If you enjoy bringing order, insight, and continuous improvement to the systems behind meaningful work, we would love to hear from you.

Please send your CV and a cover letter to [e-mail].

Shortlisting for this role will commence once in the first week of July.