Donor Care & Payments Coordinator

Plunket; Wellington; Remote; NZD 55,000 - 75,000; Full time

Job summary

Plunket seeks a Donor Care Coordinator to be the first point of contact for supporters, handling inquiries by phone and email, thanking donors, and guiding them to resolution. The role focuses on building lasting relationships and ensuring accurate donor data in the CRM.

You’ll work with the Fundraising Team, process regular giving payments, update payment details, and support campaigns with clear, compassionate communication. Based in Wellington, with flexibility to Auckland/Christchurch.

Qualifications

• Two years’ experience in customer service, supporter care, administration or related role.
• Warm, professional phone manner and clear written communication.
• Strong attention to detail and comfort with payments, figures and reconciliations.
• Experience using a CRM or similar system and confidence with Microsoft 365.
• Ability to organise work as priorities change and handle personal and financial information discreetly.

Responsibilities

• Process donations and regular giving payments, issue receipts and reconcile transactions.
• Help supporters update payment details and resolve payment issues with care.
• Keep supporter records and communication preferences accurate in the CRM.
• Support fundraising campaigns and share feedback from supporters to improve experience.

Skills

Customer service

Supporter care

Administration

Phone communications

CRM systems

Microsoft 365

Attention to detail

Data handling

Tools

CRM software

Microsoft 365

Job description

Plunket seeks a Donor Care Coordinator to be the first point of contact for supporters, handling inquiries by phone and email, thanking donors, and guiding them to resolution. The role focuses on building lasting relationships and ensuring accurate donor data in the CRM.

You’ll work with the Fundraising Team, process regular giving payments, update payment details, and support campaigns with clear, compassionate communication. Based in Wellington, with flexibility to Auckland/Christchurch.