Donor Care Coordinator

Plunket; Wellington; Remote; NZD 55,000 - 75,000; Full time

Job summary

Plunket seeks a Donor Care Coordinator to be the first point of contact for supporters, handling inquiries by phone and email, thanking donors, and guiding them to resolution. The role focuses on building lasting relationships and ensuring accurate donor data in the CRM.

You’ll work with the Fundraising Team, process regular giving payments, update payment details, and support campaigns with clear, compassionate communication. Based in Wellington, with flexibility to Auckland/Christchurch.

Qualifications

• Two years’ experience in customer service, supporter care, administration or related role.
• Warm, professional phone manner and clear written communication.
• Strong attention to detail and comfort with payments, figures and reconciliations.
• Experience using a CRM or similar system and confidence with Microsoft 365.
• Ability to organise work as priorities change and handle personal and financial information discreetly.

Responsibilities

• Process donations and regular giving payments, issue receipts and reconcile transactions.
• Help supporters update payment details and resolve payment issues with care.
• Keep supporter records and communication preferences accurate in the CRM.
• Support fundraising campaigns and share feedback from supporters to improve experience.

Skills

Customer service

Supporter care

Administration

Phone communications

CRM systems

Microsoft 365

Attention to detail

Data handling

Tools

CRM software

Microsoft 365

Job description

A warm thank-you, a quick response to a question, or a little help updating a regular donation can make a real difference to someone who gives to Whānau Āwhina Plunket. We’re looking for a Donor Care Coordinator who enjoys helping people and takes pride in getting the details right. Our preference is for this role to be based in Wellington, but we are willing to consider applicants in Auckland and Christchurch

Te Whiwhinga mahi | The opportunity

You’ll be a friendly first point of contact for our supporters, answering enquiries by phone and email and following them through to resolution. You’ll welcome new supporters, thank people for giving and handle sensitive conversations with care. Your mahi will help build lasting relationships with the people whose generosity supports services for pēpi , tamariki and whānau across Aotearoa.

Working alongside our Database Manager and wider Fundraising Team, you’ll also:

• Process donations and regular giving payments, issue receipts and reconcile transactions.
  
• Help supporters update their payment details and resolve payment issues with care.
  
• Keep supporter records and communication preferences accurate and up to date in our fundraising CRM.
  
• Support fundraising campaigns and appeals and share what you’re hearing from supporters so we can improve their experience.
  

You’re comfortable switching between a conversation with a supporter and a task that needs careful checking. You listen well, follow through on what you say you’ll do, and use good judgement when handling sensitive information.

You’ll bring:

• At least two years’ experience in customer service, supporter care, administration or a related role.
  
• A warm, professional phone manner and clear written communication.
  
• Strong attention to detail and confidence working with payments, figures and reconciliations.
  
• Experience using a CRM or similar system, and confidence with Microsoft 365.
  
• The ability to organise your work as priorities change and handle personal and financial information with discretion.
  

Experience in fundraising, regular giving or the not-for-profit sector is welcome. If your experience comes from customer service or administration and you’re curious about fundraising, we’d love to hear from you.

Me pēhea te tuku tono | How to apply

Applications must be made online and close on the 23rd November 2026. Please note, we will consider applications as they are received and may close this advert early if we find a suitable candidate. For any specific questions about the mahi, contact Karen Frost [e-mail]

Whānau Āwhina Plunket is committed to supporting the health and wellbeing of pēpi , tamariki and their wh ā nau/family. We have committed to adopting a pro-equity approach where we give life to the Treaty principles of tino rangatiratanga, partnership, active protection, equity and options in our mahi/work to ensure healthy tamariki , confident wh ā nau and connected communities.

Location: West Auckland, Auckland City , Counties Manukau , Wellington-Wairarapa, Canterbury, Auckland Region