Donor Care & Payments Specialist

Whānau Āwhina Plunket; Wellington; On-site; NZD 42,000 - 56,000; Full time

Job summary

Whānau Āwhina Plunket is seeking a Donor Care Coordinator to be the friendly first point of contact for supporters, answering enquiries by phone and email and guiding them to resolution. Based in Wellington, with flexibility to consider Auckland and Christchurch, you’ll help process donations, maintain records, and support fundraising campaigns, always handling sensitive information with care.

Working alongside our Fundraising Team and Database Manager, you’ll build lasting relationships with

Qualifications

• Two years’ experience in customer service, supporter care, administration or related role.
• Warm, professional phone manner and clear written communication.
• Strong attention to detail and confidence working with payments and reconciliations.
• Experience using a CRM or similar system, and confidence with Microsoft 365.
• Ability to organise your work as priorities change and handle personal and financial information with discretion.
• Experience in fundraising or not-for-profit sector welcome.

Responsibilities

• Be the friendly first point of contact for supporters, answering enquiries by phone and email and following them through to resolution.
• Welcome new supporters, thank people for giving and handle sensitive conversations with care.
• Process donations and regular giving payments, issue receipts and reconcile transactions.
• Help supporters update their payment details and resolve payment issues with care.
• Keep supporter records and communication preferences accurate and up to date in our fundraising CRM.
• Support fundraising campaigns and appeals and share what you’re hearing from supporters so we can improve their experience.

Skills

Customer service

Attention to detail

Written communication

CRM experience

Discretion with data

Tools

CRM system

Microsoft 365

Job description

Whānau Āwhina Plunket is seeking a Donor Care Coordinator to be the friendly first point of contact for supporters, answering enquiries by phone and email and guiding them to resolution. Based in Wellington, with flexibility to consider Auckland and Christchurch, you’ll help process donations, maintain records, and support fundraising campaigns, always handling sensitive information with care.

Working alongside our Fundraising Team and Database Manager, you’ll build lasting relationships with