Donor Care Specialist — NFP Fundraising & Support

Plunket; Auckland; On-site; NZD 42,000 - 52,000; Full time

Job summary

Whānau Āwhina Plunket is seeking a Donor Care Coordinator who enjoys helping people and values accuracy. You’ll be the friendly first contact for supporters, answering enquiries by phone and email and guiding them to resolution, while upholding sensitivity around donations.

Based in Wellington preferred but open to applicants in Auckland or Christchurch, you’ll work with the Fundraising Team and CRM to process donations, update payment details, and support campaigns, building lasting

Qualifications

• At least two years’ experience in customer service, supporter care, administration or a related role.
• A warm, professional phone manner and clear written communication.
• Strong attention to detail and confidence working with payments, figures and reconciliations.
• Experience using a CRM or similar system, and confidence with Microsoft 365.
• The ability to organise your work as priorities change and handle personal and financial information with discretion.

Responsibilities

• Process donations and regular giving payments, issue receipts and reconcile transactions.
• Help supporters update their payment details and resolve payment issues with care.
• Keep supporter records and communication preferences accurate and up to date in our fundraising CRM.
• Support fundraising campaigns and appeals and share what you’re hearing from supporters so we can improve their experience.

Skills

Customer service

Supporter care

Attention to detail

CRM experience

Discretion with sensitive info

Tools

Microsoft 365

Job description

Whānau Āwhina Plunket is seeking a Donor Care Coordinator who enjoys helping people and values accuracy. You’ll be the friendly first contact for supporters, answering enquiries by phone and email and guiding them to resolution, while upholding sensitivity around donations.

Based in Wellington preferred but open to applicants in Auckland or Christchurch, you’ll work with the Fundraising Team and CRM to process donations, update payment details, and support campaigns, building lasting