Despatch Coordinator

WM New Zealand; Christchurch; On-site; NZD 42,000 - 52,000; Full time

Job summary

WM New Zealand is seeking a customer service oriented team member to support our client base. You will respond to enquiries, schedule daily work for operators, sign off run sheets, and coordinate driver activities to ensure smooth operations.

Strong communication and relationship-building skills are essential, along with attention to detail and proficient use of Word and Excel. You'll join a supportive team delivering facility services, waste and recycling solutions.

Qualifications

• Proven customer service experience in a fast-paced environment.
• Proficiency in Microsoft Office, particularly Word and Excel.

Responsibilities

• Respond to customer enquiries and requests.
• Schedule daily work for operators.
• Monitor and sign off run sheets.
• Coordinate driver activities and notify clients of delays.

Skills

Customer service

Communication

Time management

Microsoft Word

Microsoft Excel

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

WM New Zealand is New Zealand's leading resource recovery, recycling, and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do.

Job Description

The Role

In this key support role, you’ll be responsible for delivering exceptional customer service to our client base. Your day-to-day responsibilities will include responding to customer enquiries and requests, scheduling daily work for operators, monitoring and signing off run sheets, and coordinating driver activities. Strong communication is essential, as you'll also play a vital role in building lasting customer relationships and proactively notifying clients of any operational delays.

About You

To thrive in this role, you will bring:

• Proven customer service experience in a fast-paced environment
• A proactive, positive attitude and the ability to build rapport quickly
• Strong communication and relationship-building skills
• High attention to detail and effective time management
• Proficiency in Microsoft Office, particularly Word and Excel

What We Offer

You’ll be part of a supportive, high-performing team committed to delivering comprehensive solutions across facility services, waste, recycling, and industrial needs.

WM New Zealand is an equal opportunity employer and maintains a drug and alcohol-free workplace.
Applicants must be based in New Zealand and hold a valid work visa, residency, or New Zealand citizenship.