Disability Outcomes Coach

The Trusts; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

On-site gym

Employee Assistance Programme

Unlimited coffee

Office on Symonds Street

Job summary

Lifewise Health & Disability is recruiting two Disability Outcomes Coaches to join our supportive team on a full-time basis at our Symonds Street office.

You will walk beside people who self-manage their disability funding, help them access services, and turn aspirations into practical outcomes while upholding Enabling Good Lives principles.

Qualifications

• Experience in disability, health, community, or client-focused support services.
• Belief in self-determination, choice and empowerment.
• Excellent communication and active listening skills.
• Ability to explain complex information clearly.
• Strong computer and database skills.
• Collaborative yet autonomous work style.

Responsibilities

• Manage a caseload of IF and YPD clients and whānau.
• Coach individuals to self-manage their funding.
• Develop and review personal outcome plans.
• Provide guidance on purchasing rules and eligible claims under Whaikaha.
• Celebrate progress and milestones with clients.
• Maintain accurate records of each person’s journey and outcomes.

Skills

Communication

Active listening

Explain complex info

Database skills

Autonomy

Collaboration

Driver licence

Right to work NZ

Tools

CRM software

Job description

Disability Outcomes Coach- 2 Full-Time Opportunities Available

Empower People. Champion Independence. Create Real Outcomes.

Ready for a career where every day makes a genuine difference?

We're looking for two amazing Disability Outcomes Coaches to join our passionate and supportive team at Lifewise Health & Disability.

This is more than a job. It's an opportunity to partner with people, champion independence, celebrate achievements, and help individuals build the life they choose. If you're passionate about empowering others and want a role where your work truly matters, we'd love to hear from you.

About Lifewise | Mō mātou

At Lifewise Health & Disability, our purpose is simple: we help people live confidently and independently in their own homes.

Guided by our values of Respect, Integrity, Courage, and Compassion, we work alongside older people and people with disabilities to recognise their strengths, set meaningful goals, and create practical pathways towards independence.

We don't just provide services. We build confidence, capability, and lasting outcomes.

About the Role | Mō te tūranga

This is more than a case management role.

As a Disability Outcomes Coach, you'll walk alongside people who self-manage their disability funding and employ their own support staff. You'll simplify complex systems, build confidence, and empower individuals and whānau to take control of their support journey.

You'll bring the Enabling Good Lives principles to life, helping people turn aspirations into achievable, measurable outcomes.

If you bring lived experience of disability, either personally or within your whānau, or have strong advocacy experience within the disability sector, we would genuinely value your perspective.

What You'll Do

• Manage a caseload of Individualised Funding (IF) and Younger Persons with Disabilities (YPD) clients and whānau
• Coach individuals to confidently self-manage their funding
• Support the development and review of personal outcome plans
• Provide clear guidance on purchasing rules and eligible claims under Whaikaha – Ministry of Disabled People
• Celebrate progress, milestones, and achievements alongside the people you support
• Maintain accurate records that reflect each person's journey and outcomes achieved

What You'll Bring | Ō Pūkenga

• Experience in disability, health, community, or client-focused support services
• A strong belief in self-determination, choice, and empowerment
• Excellent communication and active listening skills
• The ability to explain complex information clearly and confidently
• Strong computer and database skills
• A collaborative approach with the ability to work autonomously
• A full NZ Driver Licence
• The legal right to work in New Zealand

What's in it for You? | Nōu te rourou

• Join a supportive, collaborative, and purpose-driven team
• Work from our modern Symonds Street office
• Enjoy unlimited coffee from our awesome coffee machine
• Access our on-site gym to support your health and wellbeing
• Access our Employee Assistance Programme (EAP), providing confidential wellbeing, financial, and personal support
• Ongoing learning and professional development opportunities
• Meaningful work that creates real outcomes for people and whānau