Desktop Analyst

CGR Services; Wellington; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

Five weeks annual leave

Health and wellbeing initiatives

Social events and employee networks

Job summary

The Treasury Te Tai Ōhanga in Wellington seeks a Desktop Analyst to deliver remote and desk-side IT support, manage devices, and contribute to security and service delivery.

This permanent role includes on-call shifts, back-up Service Desk support, and opportunities to work across Windows, AD, SCCM, networks, and AV/audio/video conferencing, with a strong customer-service focus.

Qualifications

• A tertiary qualification in IT or equivalent experience.
• 3+ years’ experience in IT support, including Windows operating systems, Microsoft Office, and back-end applications.
• Proficiency in Active Directory, SCCM, wireless network administration, and LAN/WAN connectivity.
• ITIL certification and experience with mobile device configuration, Avaya VOIP phones, and audio/video conferencing are desirable.

Responsibilities

• Deliver remote and desk-side support to end users, troubleshooting and resolving technical issues.
• Provide backup support for the Service Desk, ensuring a seamless customer experience.
• Manage equipment setup, maintenance, and support for desktops, mobile devices, and telephony systems.
• Act as an escalation point for complex incidents and service requests, ensuring timely resolution within SLAs.
• Contribute to system security, documentation, and project/change management initiatives.

Skills

Windows OS

Microsoft Office

Back-end applications

Active Directory

SCCM

Wireless network administration

LAN/WAN connectivity

ITIL

Mobile device configuration

Avaya VOIP

Audio/Video conferencing

Education

Tertiary qualification in IT or equivalent experience

Tools

SCCM

Job description

Are you a tech-savvy professional with a passion for solving complex ICT challenges? We are seeking a skilled and proactive Desktop Analyst to join our team. This is a permanent opportunity where you will get the opportunity to provide technical expertise and exceptional customer service to support our organisation’s ICT needs.

Mō mātou | About Us

At The Treasury Te Tai Ōhanga we’re creating a better future for New Zealand and everyone who calls our amazing country home. We’re the Government’s economic and financial advisor, working hard to raise the standard of living for everyone in Aotearoa, now and in the future. Our talented people bring their diverse backgrounds and experiences to tackling New Zealand’s biggest and most inter-connected issues. Every day, they are influencing, advising, and supporting Ministers, Crown CEOs and Government decision-makers to shape our country’s collective tomorrow. The Enabling Services group supports this vision by providing strategic and operational services, including financial management, IT, governance, and organisational strategy.

Kōrero mō te tūranga | About the Role

We are seeking a Desktop Analyst to join our Enabling Services team on a permanent basis.

In this role, you will:

• Deliver remote and desk-side support to end users, troubleshooting and resolving technical issues.
• Provide backup support for the Service Desk, ensuring a seamless customer experience.
• Manage equipment setup, maintenance, and support for desktops, mobile devices, and telephony systems.
• Act as an escalation point for complex incidents and service requests, ensuring timely resolution within SLAs.
• Contribute to system security, documentation, and project/change management initiatives.

Ō pūmanawa | About You

To succeed in this role, you will bring:

• A tertiary qualification in IT or equivalent experience.
• 3+ years’ experience in IT support, including Windows operating systems, Microsoft Office, and back-end applications.
• Proficiency in Active Directory, SCCM, wireless network administration, and LAN/WAN connectivity.
• Strong analytical and problem-solving skills, with a proactive and customer-focused approach.
• Excellent communication and organisational skills, with the ability to work effectively in a team environment.
• ITIL certification and experience with mobile device configuration, Avaya VOIP phones, and audio/video conferencing are desirable.

This role includes an on-call component, offering a unique opportunity to make a real impact by ensuring timely IT support for our organisation. If you’re ready to take on this exciting challenge and contribute to a dynamic team, we’d love to hear from you.

Ko ngā hua | What we Offer

This is an important job and that’s why we’ll do all we can to support your success. Flexible work arrangements and five weeks annual leave, along with a range of other health and wellbeing initiatives, will help you enjoy a positive work/life balance. Our numerous social events, sports teams and employee networks will enable you to connect and have fun. The wharenui, at the heart of our workplace, embodies our commitment to diversity and making this an inclusive place that will welcome the unique experiences and perspectives you bring to our collaborative team culture. We’ll prioritise your development, offering you opportunities to train and advance your chosen career. The work will stimulate and challenge you, helping you learn, grow and build valuable experience and skills.

Applications close at 11:55pm on Sunday, 6 September 2026.

For more information and a kōrero please contact us at [e-mail].

Kia Pono (Making a Difference) | Kia Whakamana (Enhancing Mana) | Kia Hono (Achieving Together)