Desktop Analyst

New Zealand Government; Wellington; Hybrid; NZD 60,000 - 85,000; Full time

Job summary

The Treasury Te Tai Ōhanga is seeking a Desktop Analyst to join the Enabling Services team on a permanent basis. You will deliver remote and desk-side support to end users, backing up the Service Desk and managing desktops, mobile devices, and telephony systems.

Ideal candidates have 3+ years in IT support, strong knowledge of Windows, AD, SCCM, wireless LAN, and AV/IP conferencing. The role includes an on-call component and opportunities to contribute to security, documentation, and change

Qualifications

• A tertiary IT qualification or equivalent experience.
• 3+ years’ IT support experience with Windows OS, Microsoft Office, and back-end applications.
• Proficiency in Active Directory, SCCM, wireless networks, and LAN/WAN.
• Strong analytical and problem-solving skills with a proactive, customer-focused approach.
• Excellent communication and organisational skills; ability to work effectively in a team. ITIL certification desirable.

Responsibilities

• Deliver remote and desk-side end-user support and troubleshooting.
• Provide backup support for the Service Desk to ensure seamless customer experience.
• Manage desktop, mobile devices, and telephony system setup and maintenance.
• Act as escalation point for complex incidents and service requests per SLAs.
• Contribute to system security, documentation, and project/change management initiatives.

Skills

Analytical thinking

Problem-solving

Customer service

Team collaboration

Education

Tertiary IT qualification

Tools

Active Directory

SCCM

LAN/WAN

Wireless network

Avaya VOIP

Audio/Video conferencing

Job description

Are you a tech-savvy professional with a passion for solving complex ICT challenges? We are seeking a skilled and proactive Desktop Analyst to join our team. This is a permanent opportunity where you will get the opportunity to provide technical expertise and exceptional customer service to support our organisation’s ICT needs.

About Us

Mō mātou | About Us At The Treasury Te Tai Ōhanga we’re creating a better future for NewZealand and everyone who calls our amazing country home. We’re the Government’s economic and financial advisor, working hard to raise the standard of living for everyone in Aotearoa, now and in the future. Our talented people bring their diverse backgrounds and experiences to tackling NewZealand’s biggest and most inter-connected issues. Every day, they are influencing, advising, and supporting Ministers, Crown CEOs and Government decision-makers to shape our country’s collective tomorrow. The Enabling Services group supports this vision by providing strategic and operational services, including financial management, IT, governance, and organisational strategy.

About the Role

We are seeking a Desktop Analyst to join our Enabling Services team on a permanent basis.

• Deliver remote and desk-side support to end users, troubleshooting and resolving technical issues.
• Provide backup support for the Service Desk, ensuring a seamless customer experience.
• Manage equipment setup, maintenance, and support for desktops, mobile devices, and telephony systems.
• Act as an escalation point for complex incidents and service requests, ensuring timely resolution within SLAs.
• Contribute to system security, documentation, and project/change management initiatives.

This role includes an on-call component, offering a unique opportunity to make a real impact by ensuring timely IT support for our organisation. If you’re ready to take on this exciting challenge and contribute to a dynamic team, we’d love to hear from you.

About You

To succeed in this role, you will bring:

• A tertiary qualification in IT or equivalent experience.
• 3+ years’ experience in IT support, including Windows operating systems, Microsoft Office, and back-end applications.
• Proficiency in Active Directory, SCCM, wireless network administration, and LAN/WAN connectivity.
• Strong analytical and problem-solving skills, with a proactive and customer-focused approach.
• Excellent communication and organisational skills, with the ability to work effectively in a team environment.
• ITIL certification and experience with mobile device configuration, Avaya VOIP phones, and audio/video conferencing are desirable.

What we Offer

• Flexible work arrangements and five weeks annual leave, along with a range of other health and wellbeing initiatives, will help you enjoy a positive work/life balance.
• Our numerous social events, sports teams and employee networks will enable you to connect and have fun.
• The wharenui, at the heart of our workplace, embodies our commitment to diversity and making this an inclusive place that will welcome the unique experiences and perspectives you bring to our collaborative team culture.
• We’ll prioritise your development, offering you opportunities to train and advance your chosen career.
• The work will stimulate and challenge you, helping you learn, grow and build valuable experience and skills.

For more information and a kōrero please contact us at [e-mail].