Remote & Desk-Side IT Support Analyst

CASS Care; Wellington; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

Five weeks annual leave

Health and wellbeing initiatives

Social events and networks

Job summary

The Treasury, Te Tai Ōhanga, invites applications for a Desktop Analyst to join the Enabling Services team on a permanent basis. You will deliver remote and desk-side IT support, assisting end users and ensuring timely resolution of technical issues.

Ideal candidates have a IT qualification and at least 3 years in IT support, including Windows, Active Directory, and SCCM. ITIL certification and experience with Avaya VOIP and AV conferencing are desirable. On-call work is part of the role.

Qualifications

• A tertiary qualification in IT or equivalent experience.
• 3+ years’ experience in IT support, including Windows operating systems, Microsoft Office, and back-end applications.
• Proficiency in Active Directory, SCCM, wireless network administration, and LAN/WAN connectivity.
• Strong analytical and problem-solving skills, with a proactive and customer-focused approach.
• Excellent communication and organisational skills, with the ability to work effectively in a team environment.
• ITIL certification and experience with mobile device configuration, Avaya VOIP phones, and audio/video conferencing are desirable.

Responsibilities

• Deliver remote and desk-side support to end users, troubleshooting and resolving technical issues.
• Provide backup support for the Service Desk, ensuring a seamless customer experience.
• Manage equipment setup, maintenance, and support for desktops, mobile devices, and telephony systems.
• Act as an escalation point for complex incidents and service requests, ensuring timely resolution within SLAs.
• Contribute to system security, documentation, and project/change management initiatives.

Skills

Windows operating systems

Microsoft Office

Back-end applications

Active Directory

SCCM

Wireless network administration

LAN/WAN connectivity

ITIL certification

Avaya VOIP

Audio/Video conferencing

Analytical skills

Customer-focused

Communication

Education

Tertiary IT qualification or equivalent experience

Job description

The Treasury, Te Tai Ōhanga, invites applications for a Desktop Analyst to join the Enabling Services team on a permanent basis. You will deliver remote and desk-side IT support, assisting end users and ensuring timely resolution of technical issues.

Ideal candidates have a IT qualification and at least 3 years in IT support, including Windows, Active Directory, and SCCM. ITIL certification and experience with Avaya VOIP and AV conferencing are desirable. On-call work is part of the role.