Desktop Analyst

New Zealalnd Government; Wellington; Hybrid; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Five weeks annual leave

Flexible work arrangements

Health and wellbeing initiatives

Employee networks

Job summary

The Treasury Te Tai Ōhanga seeks a Desktop Analyst to join our Enabling Services team in Wellington. You will deliver remote and desk-side IT support, troubleshoot issues, and ensure service quality for our users.

We value 3+ years in IT support, solid Windows/Office knowledge, experience with Active Directory, SCCM, networking basics, and a customer-focused approach in a government environment.

Qualifications

• A tertiary qualification in IT or equivalent experience.
• 3+ years’ experience in IT support with Windows OS and Office.
• Proficiency in Active Directory, SCCM, wireless LAN and LAN/WAN basics.
• Strong analytical, customer-focused approach and teamwork.
• ITIL certification and experience with mobile device configuration are desirable.

Responsibilities

• Deliver remote and desk-side IT support to end users.
• Provide backup support for the Service Desk, ensuring a seamless experience.
• Manage desktops, mobile devices, and telephony equipment.
• Act as escalation point for complex incidents and requests within SLAs.
• Contribute to security, documentation, and change management initiatives.

Skills

Customer service

Windows support

Active Directory

SCCM

Networking basics

VoIP

AV conferencing

Education

Tertiary IT qualification

Tools

AVAYA VOIP

Audio/Video conferencing

Job description

Are you a tech-savvy professional with a passion for solving complex ICT challenges? We are seeking a skilled and proactiveDesktop Analystto join our team. This is a permanent opportunity where you will get the opportunity to provide technicalexpertiseand exceptional customer service to support our organisation’s ICT needs.

At The TreasuryTeTaiŌhangawe’recreating a better future for New Zealand and everyone who calls our amazing country home.We’rethe Government’s economic and financial advisor, working hard to raise the standard of living for everyone in Aotearoa, now and in the future.

Our talented people bring their diverse backgrounds and experiences to tackling New Zealand’s biggest and most inter-connected issues. Every day, they are influencing, advising, and supporting Ministers, CrownCEOsand Government decision-makers to shape our country’s collective tomorrow.

TheEnabling Servicesgroup supports this vision by providing strategic and operational services, includingfinancial management, IT, governance, and organisational strategy.

Kōreromōtetūranga| About the Role

We are seeking aDesktop Analystto join our Enabling Services team on a permanent basis.

In this role, you will:

• Deliver remote and desk-side support to end users, troubleshooting and resolving technical issues.
• Provide backup support for the Service Desk, ensuring a seamless customer experience.
• Manage equipment setup, maintenance, and support for desktops, mobile devices, and telephony systems.
• Act as an escalation point for complex incidents and service requests, ensuringtimelyresolution within SLAs.
• Contribute to system security, documentation, and project/change management initiatives.

To succeed in this role, you will bring:

• A tertiary qualification in IT or equivalent experience.
• 3+ years’ experience in IT support, including Windows operating systems, Microsoft Office, and back-end applications.
• Proficiencyin Active Directory, SCCM, wireless network administration, and LAN/WAN connectivity.
• Strong analytical and problem-solving skills, with a proactive and customer-focused approach.
• Excellent communication and organisational skills, with the ability to work effectively in a team environment.
• ITIL certification and experience with mobile device configuration, Avaya VOIP phones, and audio/video conferencing are desirable.

This role includes an on-callcomponent, offering a unique opportunity to make a real impact by ensuringtimelyIT support for our organisation.

Ifyou’reready to take on this exciting challenge and contribute to a dynamic team,we’dlove to hear from you.

Kongāhua| What we Offer

This is an important job andthat’swhywe’lldo all we can to support your success. Flexible work arrangements and five weeks annual leave, along with a range of other health and wellbeing initiatives, will help you enjoy a positive work/life balance. Ournumeroussocial events, sports teams and employee networks will enable you to connect and have fun.

The wharenui, at the heart of our workplace, embodies our commitment to diversity and making this an inclusive place that will welcome the unique experiences and perspectives you bring to our collaborative team culture.

We’llprioritise your development, offering you opportunities to train and advance your chosen career. The work will stimulate and challenge you, helping you learn,growand build valuable experience and skills.

Kia Pono (Making a Difference) | KiaWhakamana(Enhancing Mana) | Kia Hono (Achieving Together)