Deputy Head of Terminal Operations

Auckland Airport; Auckland; Hybrid; NZD 180,000 - 280,000; Full time

Job summary

Auckland Airport seeks an experienced operational leader to serve as a trusted deputy to the Head of Terminal Operations. You will guide a large-scale, 24/7 operation, drive continuous improvement, and build capabilities across the organisation.

You will lead the evolution of the Operations Control Centre, ensure safety, customer experience, and performance, and represent Terminal Operations in senior forums with autonomy and sound judgement.

Qualifications

• Senior deputy experience within a complex 24/7 operation.
• Track record of delivering operational change and improvement.
• Strong decision-making with autonomy in a senior role.

Responsibilities

• Act as trusted deputy to the Head of Terminal Operations and provide leadership continuity.
• Lead the ongoing evolution of the Operations Control Centre and drive improvements.
• Provide visible leadership across a 24/7 operation and align partners around priorities.
• Develop and implement future-focused operating models and processes.
• Foster accountability and a culture of continuous improvement.
• Build leadership capability and empower frontline leaders to perform.
• Leverage data and BI to identify trends and improve performance.
• Represent Terminal Operations with senior stakeholders and align agencies.

Skills

Leadership

Change leadership

Operational excellence

Data-driven decisions

Safety management

Stakeholder engagement

People development

Education

Operational management degree

Job description

Auckland Airport seeks an experienced operational leader to serve as a trusted deputy to the Head of Terminal Operations. You will guide a large-scale, 24/7 operation, drive continuous improvement, and build capabilities across the organisation.

You will lead the evolution of the Operations Control Centre, ensure safety, customer experience, and performance, and represent Terminal Operations in senior forums with autonomy and sound judgement.