Terminal Operations Officer

Palmerston North Airport Ltd.; Palmerston North; On-site; NZD 30,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Employee Assistance Program (EAP)

Carparking

Onsite gym with commercial equipment

Ongoing training and support

OneTeam Wellness Program

Job summary

Palmerston North Airport Ltd. is seeking a Terminal Operations Officer to help manage daily terminal operations and public-facing facilities. The role requires good judgement, attention to detail, and the ability to respond calmly during issues. A 7-day roster with various shifts supports airport operating hours.

Duties include assisting passengers, monitoring car parks and pick-up areas, and conducting contractor inductions while maintaining safety and security throughout the terminal.

Qualifications

• Customer-facing role experience preferred.
• Ability to respond calmly and professionally in incidents.
• Strong attention to detail and organisational skills.

Responsibilities

• Assist passengers and visitors with enquiries and provide high-standard customer service.
• Manage vehicle flows in car parks, taxi ranks, and pick-up/drop-off areas.
• Provide contractor inductions and monitor compliance with airport procedures.
• Assist in maintaining aerodrome operations and public safety.

Skills

Customer service

Calm under pressure

Attention to detail

Teamwork

Problem solving

Safety awareness

Job description

Construction has started on our new terminal! Please allow yourself extra time when coming to the airport as services have moved.

06 351 4415 Palmerston North Airport, Airport Drive, Palmerston North, 4442

Terminal operations officer

As a Terminal Operations Officer, you will assist with managing the day-to-day operations of the terminal and public facing airport facilities. The role requires sound judgement, attention to details and the ability to respond calmly and professionally when issues arise.

The role operates on a roster that includes weekends, public holidays and a range of shifts to support the airport’s operating hours. You will be working on a 7-day rolling roster comprising of morning and afternoon/evening shifts, with duty hours being between 36 and 45 per week.

About us:

Palmerston North Airport Limited (PNAL) is the central regional airport of the North Island. PNAL provides a range of aeronautical and commercial services, and is committed to providing outstanding service to both visitors and residents of the region, as well as giving back to the communities we live in.This is an exciting time to join PNAL as we progress with the rebuild of the airport terminal.

At the airport there are passengers catching flights, contractors working on infrastructure, tenants running businesses, airline staff facilitating the flow of aircraft, and visitors moving through the terminal. Our Terminal Operations Officers help to keep all this operating safely, securely and efficiently.

At PNAL we place a strong emphasis on the importance of our team. Our OneTeam ethos is integrated across all areas of our business, and our hardworking team embraces a culture of collaboration, empowerment, support, and fun.

What are the duties of the role?

• Assisting passengers and visitors with enquiries and providing a high standard of customer service.
• Manage vehicle flows in the PNAL car parks, taxi ranks, and pick-up/drop-off areas.
• Provide contractor inductions and monitor compliance with airport procedures.
• Assist the PNAL team to maintain aerodrome operations and protect public safety.
• Provide security coverage through a combination of CCTV surveillance, on-foot, and vehicular patrols.
• Provide first responder support to emergency and/or medical events.
• Act as Building Warden during fire evacuations.
• Contribute to the airport’s emergency management and business continuity requirements.
• Assist in maintaining a tidy and presentable airport terminal.

What sort of person do we need?

You will be someone who is comfortable taking responsibility and dealing professionally with a range of situations and people.

You’ll bring:

• A practical, common sense approach to problem solving.
• The ability to remain calm and effective when dealing with incidents or unexpected situations.
• A customer focused mindset coupled with an appreciation for safety, security and compliance requirements.
• Good organisational skills and attention to detail.
• The ability to work independently and as part of a team.

Previous experience in an operational, security, facilities, emergency response or customer facing environment would be advantageous, but we are equally interested in people who demonstrate the right attitude, judgement and willingness to learn.

You must be physically fit and able to pass a pre-employment fitness test, medical, and an Aviation Security check.

What will we provide?

• Medical insurance
• Employee Assistance Program (EAP)
• Carparking
• An onsite gym with commercial exercise equipment
• Ongoing training and support
• OneTeam Wellness Program

Palmerston North Airport
Airport Drive, Palmerston North 4442 NEW ZEALAND