Dental Patient Care Call Centre Specialist

Abano Healthcare Group; Auckland; On-site; NZD 43,000 - 63,000; Full time

Job summary

Abano Healthcare is seeking a dedicated Contact Centre Representative for our Auckland Support Office. You will be the first point of contact, handling patient inquiries across phone, email, and online channels to ensure a friendly and efficient experience.

Ideal candidates have prior call centre experience, strong communication skills, and a customer-first attitude. Training is provided, and the role involves multi-channel support in a fast-paced environment at our Auckland base.

Qualifications

• Previous call centre or contact centre experience is essential.
• Confident on the phone with ability to deliver excellent customer service.
• Strong communication and interpersonal skills.

Responsibilities

• Manage patient inquiries, appointments, and records across phone, email, and online platforms.
• Assist with insurance queries, payment options, and general service information.
• Coordinate with dental staff to ensure clear communication and quality care.
• Address patient complaints or concerns with professionalism and empathy.

Skills

Call centre experience

Excellent communication

Customer service orientation

Multichannel communication

Tools

Scheduling software

Job description

Abano Healthcare is seeking a dedicated Contact Centre Representative for our Auckland Support Office. You will be the first point of contact, handling patient inquiries across phone, email, and online channels to ensure a friendly and efficient experience.

Ideal candidates have prior call centre experience, strong communication skills, and a customer-first attitude. Training is provided, and the role involves multi-channel support in a fast-paced environment at our Auckland base.