Dental Helpdesk Agent - Patient & Practice Support

Lumino The Dentists; Auckland; Sur place; NZD 42 000 - 64 000; Plein temps

Résumé du poste

Lumino The Dentists is seeking a Contact Centre Representative in Auckland to be the first point of contact for patients and practices. You will use dental knowledge and customer service skills to provide helpful, professional support across phone, email, and online channels.

Ideal candidates have prior contact centre experience, strong communication, and comfortable navigating scheduling software and databases. Training is provided to learn dental industry specifics, in a busy environment.

Qualifications

• Experience in contact centre is essential.
• Full training and support will be provided for dental industry.
• Excellent communication and interpersonal skills required.
• Ability to manage multiple channels (phone, email, online) calmly.

Responsabilités

• Manage patient inquiries, appointments, and records across phone, email, and online platforms.
• Assist with insurance queries, payment options, and general service information.
• Coordinate with dental staff to ensure clear communication and quality care.
• Address patient complaints or concerns with professionalism and empathy.

Connaissances

Call centre experience

Strong communication

Multichannel support

Computer literacy

Outils

Scheduling software

Database systems

Description du poste

Lumino The Dentists is seeking a Contact Centre Representative in Auckland to be the first point of contact for patients and practices. You will use dental knowledge and customer service skills to provide helpful, professional support across phone, email, and online channels.

Ideal candidates have prior contact centre experience, strong communication, and comfortable navigating scheduling software and databases. Training is provided to learn dental industry specifics, in a busy environment.