Contact Centre Representative | Auckland Support Office

Abano Healthcare Group; Auckland; Sur place; NZD 43 000 - 63 000; Plein temps

Résumé du poste

Abano Healthcare is seeking a dedicated Contact Centre Representative for our Auckland Support Office. You will be the first point of contact, handling patient inquiries across phone, email, and online channels to ensure a friendly and efficient experience.

Ideal candidates have prior call centre experience, strong communication skills, and a customer-first attitude. Training is provided, and the role involves multi-channel support in a fast-paced environment at our Auckland base.

Qualifications

• Previous call centre or contact centre experience is essential.
• Confident on the phone with ability to deliver excellent customer service.
• Strong communication and interpersonal skills.

Responsabilités

• Manage patient inquiries, appointments, and records across phone, email, and online platforms.
• Assist with insurance queries, payment options, and general service information.
• Coordinate with dental staff to ensure clear communication and quality care.
• Address patient complaints or concerns with professionalism and empathy.

Connaissances

Call centre experience

Excellent communication

Customer service orientation

Multichannel communication

Outils

Scheduling software

Description du poste

Contact Centre Representative | Full Time | Auckland Support Office

Are you an experienced Contact Centre Representative who loves helping people and providing exceptional customer service?

Abano Healthcare is looking for a confident, friendly and customer-focused Contact Centre Representative to join our team at our Auckland Support Office.

This is a great opportunity for someone with previous call centre experience who enjoys working in a fast-paced environment, can confidently manage a high volume of enquiries and is passionate about creating a positive customer experience.

Job Description

As a Contact Centre Representative, you’ll be an important first point of contact for our patients and practices. You’ll use your dental knowledge and customer service skills to provide helpful, professional and efficient support.

Your responsibilities will include

• Manage patient inquiries, appointments, and records across phone, email, and online platforms.
• Assist with insurance queries, payment options, and general service information.
• Coordinate with dental staff to ensure clear communication and quality care.
• Address patient complaints or concerns with professionalism and empathy.

Qualifications

About you:

Previous call centre or contact centre experience is essential. We’re looking for someone who is confident on the phone, enjoys speaking with people and can provide excellent customer service in a busy environment.

You will ideally have:

• Previous contact centre or call centre experience – essential
• Previous dental experience is preferred but not essential. Full training and support will be provided, so if you have strong contact centre experience and are keen to learn about the dental industry, we’d love to hear from you.
• Strong communication and interpersonal skills with a professional, friendly manner.
• Good computer literacy, including the ability to manage scheduling software and databases.
• Ability to work efficiently in a fast-paced environment while handling multiple communication channels.

Additional Information

Abano Healthcare is one of Australasia’s leading dental support organisations, supporting a large network of dental practices and clinicians across Australia and New Zealand.

Joining our Support Office team gives you the opportunity to work alongside a supportive group of people while playing an important role in helping our practices and patients every day.