Community Dental Call Centre Advisor

Te Whatu Ora - Health New Zealand; Christchurch; On-site; NZD 42,000 - 56,000; Full time

Job summary

Health New Zealand | Te Whatu Ora seeks a friendly Contact Centre Operator for the Community Dental Service in Christchurch. You will be the first point of contact for whānau, caregivers and external agencies, handling calls and emails to help access dental care with accurate information.

This busy role emphasizes clear communication, attention to detail and a commitment to a positive customer experience, serving children and families across the community.

Qualifications

• Proven customer service experience, ideally in a call centre.
• Excellent listening and communication skills.
• Clear, friendly telephone manner and professional written English.

Responsibilities

• Manage incoming/outgoing calls and emails in a timely, professional manner.
• Identify needs and provide accurate information to access dental services.
• Provide culturally appropriate, respectful support to whānau from diverse backgrounds.
• Communicate clearly with people for whom English is a second language.
• Complete administrative tasks for efficient contact centre operation.
• Use computer systems and booking platforms to record information and support service delivery.
• Work toward service targets while maintaining high customer service standards.
• Contribute to continuous improvement initiatives in contact centre services.

Skills

Customer service

Call centre

Communication skills

English writing

Tools

Booking platforms

Online appointment systems

CRM software

Job description

Health New Zealand | Te Whatu Ora seeks a friendly Contact Centre Operator for the Community Dental Service in Christchurch. You will be the first point of contact for whānau, caregivers and external agencies, handling calls and emails to help access dental care with accurate information.

This busy role emphasizes clear communication, attention to detail and a commitment to a positive customer experience, serving children and families across the community.