Contact Centre Representative | Auckland Support Office

Lumino The Dentists; Auckland; In loco; NZD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Lumino The Dentists is seeking a Contact Centre Representative in Auckland to be the first point of contact for patients and practices. You will use dental knowledge and customer service skills to provide helpful, professional support across phone, email, and online channels.

Ideal candidates have prior contact centre experience, strong communication, and comfortable navigating scheduling software and databases. Training is provided to learn dental industry specifics, in a busy environment.

Competenze

• Experience in contact centre is essential.
• Full training and support will be provided for dental industry.
• Excellent communication and interpersonal skills required.
• Ability to manage multiple channels (phone, email, online) calmly.

Mansioni

• Manage patient inquiries, appointments, and records across phone, email, and online platforms.
• Assist with insurance queries, payment options, and general service information.
• Coordinate with dental staff to ensure clear communication and quality care.
• Address patient complaints or concerns with professionalism and empathy.

Conoscenze

Call centre experience

Strong communication

Multichannel support

Computer literacy

Strumenti

Scheduling software

Database systems

Descrizione del lavoro

Job Description

As a Contact Centre Representative, you’ll be an important first point of contact for our patients and practices. You’ll use your dental knowledge and customer service skills to provide helpful, professional and efficient support.

Your responsibilities will include:

• Manage patient inquiries, appointments, and records across phone, email, and online platforms.
• Assist with insurance queries, payment options, and general service information.
• Coordinate with dental staff to ensure clear communication and quality care.
• Address patient complaints or concerns with professionalism and empathy.

Qualifications

About you:

Previous call centre or contact centre experience is essential. We’re looking for someone who is confident on the phone, enjoys speaking with people and can provide excellent customer service in a busy environment.

You will ideally have:

• Previous contact centre or call centre experience – essential
• Previous dental experience is preferred but not essential. Full training and support will be provided, so if you have strong contact centre experience and are keen to learn about the dental industry, we’d love to hear from you.
• Strong communication and interpersonal skills with a professional, friendly manner.
• Good computer literacy, including the ability to manage scheduling software and databases.
• Ability to work efficiently in a fast-paced environment while handling multiple communication channels.

Additional Information

Abano Healthcare is one of Australasia’s leading dental support organisations, supporting a large network of dental practices and clinicians across Australia and New Zealand.

Joining our Support Office team gives you the opportunity to work alongside a supportive group of people while playing an important role in helping our practices and patients every day.

If you’re an experienced contact centre professional looking for your next opportunity and want to be part of a growing organisation, we’d love to hear from you!