Delivery Coordinator

Primary ITO; New Zealand; Hybrid; NZD 52,000 - 66,000; Full time

Benefits offered by this job

Work from Home

Health insurance

Volunteer day

Holiday leave

Laptop provided

Phone provided

Job summary

Primary ITO in New Zealand is seeking a Delivery Coordinator to support Training Advisers and ensure learners and employers are supported throughout their learning journey. The Delivery Coordinator provides coordination and administration support to Training Advisers, ensuring training and customer data is maintained, including customer service support.

The role includes assisting with reporting, monitoring completion rates, and maintaining office and customer records.

Qualifications

• High level administration and customer service experience, including CRM
• Intermediate experience with Microsoft 365, including data entry
• Ability to re-prioritise and adapt to changing circumstances
• Initiative and a process-driven mindset
• Pride and accountability for outcomes
• Excellent written and verbal communication and relationship-building skills

Responsibilities

• Support Delivery Coordinators in the team and broader business when required
• Assist Training Advisors to report and monitor learners’ completion rates
• Perform administration tasks and office duties (mail, couriers, banking, filing, office supplies)
• Maintain training and customer data
• Engage with learners and providers to provide information and advice

Skills

Administration

Customer Service

CRM

Microsoft 365

Data entry

Adaptability

Initiative

Communication

Tools

Microsoft 365

Job description

Benefits

• Work from Home in the Canterbury region
• 2 Health and Wellbeing Days Leave and medical insurance
• Paid Community Volunteer Day
• Paid leave between Christmas and New Year's
• Laptop and mobile phone provided

About The Role

Work with our Training Advisers to ensure learners and employers are supported throughout their learning journey. The Delivery Coordinator provides coordination and administration support to Training Advisers, ensuring training and customer data is maintained, including customer service support.

Duties for this role will include to:

• Support other Delivery Coordinators in the team and wider business when required
• Assist Training Advisors to report and monitor learners’ completion rates
• Perform administration tasks and office-bound activities, including managing office administration e.g. mail, couriers, banking, filing and office supplies.
• Maintain training and customer data
• Engage with learners and providers to provide information and advice.

This is a 12-month fixed term, full-time role (40 hours per week Monday to Friday)to cover parental leave and the ideal candidate would be be based in Christchurch but based location could be flexible within New Zealand for the right candidate.

Skills & Experience

You will ideally have:

• High level experience in administration and customer service, particularly using a CRM system
• Intermediate experience with Microsoft 365, including data entry
• An ability to re-prioritise and adjust to new circumstances
• Initiative and a process driven mindset
• Pride and responsibility in your outcomes
• Excellent communication, both written and verbally, and relationship building skills

Knowledge about the primary industry is advantageous, but this can be learned on the job with the right attitude.