Delivery Coordinator

Food & Fibre ISB Trading As Primary ITO; Linwood-Central-Heathcote Community; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Paid leave between Christmas and New  

Laptop and mobile phone provided

Job summary

Primary ITO in New Zealand is seeking a Delivery Coordinator to support Training Advisers and ensure seamless learning journeys for learners and employers. You will coordinate admin, maintain data, and provide customer service across the program.

The role is 40 hours per week, Monday to Friday, for a 12-month fixed term. The ideal candidate can be based in Christchurch or flex within New Zealand for the right fit.

Qualifications

• Strong administration and customer service experience with CRM systems.
• Experience with Microsoft 365 and data entry.
• Ability to re-prioritise and adapt to changing tasks.
• Demonstrated initiative and process-driven mindset.
• Excellent written and verbal communication and relationship building.
• Knowledge of the primary industry is a plus and trainable.

Responsibilities

• Support Delivery Coordinators and the team when needed.
• Assist Training Advisors to monitor learner completion rates.
• Handle routine administration: mail, couriers, banking, filing, supplies.
• Maintain training and customer data accurately.
• Engage with learners and providers to provide information and advice.

Skills

Administration

Customer service

Prioritisation

Initiative

Process driven

Communication

Relationship building

Tools

CRM system

Microsoft 365

Job description

Paid leave between Christmas and New Year's

Laptop and mobile phone provided

About The Role

Work with our Training Advisers to ensure learners and employers are supported throughout their learning journey. The Delivery Coordinator provides coordination and administration support to Training Advisers, ensuring training and customer data is maintained, including customer service support.

Duties

• Support other Delivery Coordinators in the team and wider business when required
• Assist Training Advisors to report and monitor learners’ completion rates
• Perform administration tasks and office-bound activities, including managing office administration e.g. mail, couriers, banking, filing and office supplies.
• Maintain training and customer data
• Engage with learners and providers to provide information and advice.

This is a 12-month fixed term, full-time role (40 hours per week Monday to Friday)to cover parental leave and the ideal candidate would be be based in Christchurch but based location could be flexible within New Zealand for the right candidate.

Skills & Experience

• High level experience in administration and customer service, particularly using a CRM system
• Intermediate experience with Microsoft 365, including data entry
• An ability to re-prioritise and adjust to new circumstances
• Initiative and a process driven mindset
• Pride and responsibility in your outcomes
• Excellent communication, both written and verbally, and relationship building skills
• Knowledge about the primary industry is advantageous, but this can be learned on the job with the right attitude.

About The Company

Primary ITO, currently a business division of Te Pukenga, is New Zealand’s largest industry training organisation and only organisation in New Zealand dedicated to provide training and qualifications to over 30 primary industries.

We work with employers and others in our industry to identify, manage and promote training opportunities and to make sure our qualifications are up-to-date and deliver the skills the industry needs.