Delivery Coordinator

Primary ITO; Christchurch; Remote; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Work from home in Canterbury

Health & wellbeing days

Medical insurance

Volunteer day

Year-end leave (Christmas/New Year)

Laptop provided

Phone provided

Job summary

Primary ITO in New Zealand is seeking a Delivery Coordinator to support Training Advisers and learners throughout the learning journey. You will coordinate administration, maintain training and customer data, and provide strong customer service.

The role is a 12-month fixed-term, full-time position (40 hours per week, Monday to Friday). While based in Christchurch is ideal, the right candidate may be based anywhere in New Zealand.

Qualifications

• Experience in administration and customer service using a CRM.
• Intermediate experience with Microsoft 365, including data entry.
• Ability to re-prioritise and adapt to new circumstances.
• Process-driven mindset with initiative.
• Excellent written and verbal communication and relationship-building skills.

Responsibilities

• Support other Delivery Coordinators in the team and wider business when required.
• Assist Training Advisors to report and monitor learners’ completion rates.
• Perform administration tasks and office-bound activities (mail, couriers, banking, filing, supplies).
• Maintain training and customer data.
• Engage with learners and providers to provide information and advice.

Skills

CRM systems

Microsoft 365

Prioritisation

Initiative

Communication

Relationship building

Job description

Benefits

• Work from Home in the Canterbury region
• 2 Health and Wellbeing Days Leave and medical insurance
• Paid Community Volunteer Day
• Paid leave between Christmas and New Year's
• Laptop and mobile phone provided

About The Role

Work with our Training Advisers to ensure learners and employers are supported throughout their learning journey. The Delivery Coordinator provides coordination and administration support to Training Advisers, ensuring training and customer data is maintained, including customer service support.

Duties for this role will include to:

• Support other Delivery Coordinators in the team and wider business when required
• Assist Training Advisors to report and monitor learners’ completion rates
• Perform administration tasks and office-bound activities, including managing office administration e.g. mail, couriers, banking, filing and office supplies.
• Maintain training and customer data
• Engage with learners and providers to provide information and advice.

This is a 12-month fixed term, full-time role (40 hours per week Monday to Friday)to cover parental leave and the ideal candidate would be be based in Christchurch but based location could be flexible within New Zealand for the right candidate.

Skills & Experience

You will ideally have:

• High level experience in administration and customer service, particularly using a CRM system
• Intermediate experience with Microsoft 365, including data entry
• An ability to re-prioritise and adjust to new circumstances
• Initiative and a process driven mindset
• Pride and responsibility in your outcomes
• Excellent communication, both written and verbally, and relationship building skills

Knowledge about the primary industry is advantageous, but this can be learned on the job with the right attitude.