Delivery Coordinator

Primary ITO; Canterbury; Hybrid; NZD 52,000 - 70,000; Full time

Benefits offered by this job

Work from home

Health & wellbeing days

Medical insurance

Volunteer day

Holiday leave over Christmas

Laptop & phone provided

Job summary

Primary ITO is seeking a Delivery Coordinator to support Training Advisers and ensure learners and employers are supported throughout their learning journey. The role provides coordination and administration, maintaining customer data and delivering strong customer service throughout the process.

Duties include supporting the team, reporting learner completion rates, managing office tasks and data, and engaging with learners and providers to offer information and advice.

Qualifications

• High level administration and customer service experience.
• Experience using a CRM system.
• Proficiency with Microsoft 365 and data entry.
• Ability to re-prioritise and adjust to changing priorities.
• Strong communication and relationship-building skills.

Responsibilities

• Support Delivery Coordinators in the team and wider business.
• Assist Training Advisors to monitor learners’ completion rates.
• Perform office administration tasks including mail, couriers, banking, filing, and supplies.
• Maintain training and customer data accurately.
• Engage with learners and providers to provide information and guidance.

Skills

Administration

Customer service

CRM systems

Microsoft 365

Data entry

Prioritisation

Process mindset

Initiative

Communication

Relationship building

Tools

CRM software

Microsoft 365

Job description

Benefits

• Work from Home in the Canterbury region
• 2 Health and Wellbeing Days Leave and medical insurance
• Paid Community Volunteer Day
• Paid leave between Christmas and New Year's
• Laptop and mobile phone provided

About The Role

Work with our Training Advisers to ensure learners and employers are supported throughout their learning journey. The Delivery Coordinator provides coordination and administration support to Training Advisers, ensuring training and customer data is maintained, including customer service support.

Duties for this role will include to:

• Support other Delivery Coordinators in the team and wider business when required
• Assist Training Advisors to report and monitor learners’ completion rates
• Perform administration tasks and office-bound activities, including managing office administration e.g. mail, couriers, banking, filing and office supplies.
• Maintain training and customer data
• Engage with learners and providers to provide information and advice.

This is a 12-month fixed term, full-time role (40 hours per week Monday to Friday)to cover parental leave and the ideal candidate would be be based in Christchurch but based location could be flexible within New Zealand for the right candidate.

Skills & Experience

You will ideally have:

• High level experience in administration and customer service, particularly using a CRM system
• Intermediate experience with Microsoft 365, including data entry
• An ability to re-prioritise and adjust to new circumstances
• Initiative and a process driven mindset
• Pride and responsibility in your outcomes
• Excellent communication, both written and verbally, and relationship building skills

Knowledge about the primary industry is advantageous, but this can be learned on the job with the right attitude.