Dealership and Service Administrator

Norwood Limited; Dunedin; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Staff purchasing benefits

Banking options

Job summary

Norwood Limited is seeking a Dealership & Service Administrator in Mosgiel to provide high level admin support to the Service, Sales and Parts teams while delivering exceptional customer service. You will handle debtor/creditor processing, book jobs, draft quotes, and manage purchase orders to ensure parts supply.

A strong IT capability with MS 365 and Excel is important, as is accuracy in data entry. You will join a supportive team in a company with a long NZ history, offering training and

Qualifications

• Experience in an administrative or relevant role.
• Experience in a service environment is desirable.
• Experience processing accounts payable and accounts receivable.
• Strong IT skills, especially Excel, Word, Outlook in the Microsoft 365 suite.
• Accurate and timely data entry using databases and information systems.

Responsibilities

• Process debtors and creditors and related administration.
• Liaise with customers to book jobs and assist service queries; draft quotes and order repairs.
• Create purchase orders and coordinate with Parts to ensure supply for jobs.
• Deliver exceptional customer service to all customers.
• Welcome visitors and provide back-up support for other admin roles in the region.
• Support Health and Safety processes, develop local procedures, coordinate audits and inspections.

Skills

Customer service

Accounts payable/receivable

Data entry

Microsoft Excel

Microsoft Word/Outlook

Tools

Microsoft 365 Suite

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Ready to bring your exceptional admin, finance, and customer service skills to life? Join a supportive, high-energy team where you can make a real impact every day!

Why You’ll Love Working with Us

• Great Reward Package: Competitive salary and incentive, fully funded NIB health insurance, staff purchasing benefits, and banking options.
• Customer-Centric Culture: We’re passionate about delivering exceptional customer service and building trusted partnerships with our customers.
• Career Progression: Multiple career pathways across our nationwide dealership network or National Support Office.

About the Role
This is your chance to join our friendly dealership team in the Mosgiel. We are seeking a Dealership & Service Administrator to provide high level support to the team and help deliver exceptional customer service. Along with a variety of administration tasks, this role will support our Service, Sales and Parts teams.

What You Will Do

General dealership tasks will include processing of debtors and creditors and accounts related administration. You will liaise with customers to book jobs and assist with service-related queries, draft quotes and order repairs. You will also create purchase orders and work with the Parts team to ensure the efficient supply of parts required for jobs.

Your primary responsibilities will include but are not limited to:

• Deliver exceptional customer service to all customers
• Welcome and take care of visitors, guests and out of town team on arrival
• Be backup support for other administration roles across the region
• Providing administration support for Health and Safety processes such as helping to develop and maintain local procedures, coordinating audits and inspections

About You

We are looking for an enthusiastic administrator with drive and ambition, a great sense of humour, and ability to work in a dynamic environment where teamwork and communication are paramount. You will be proactive, professional, and an expert in customer service.

You can demonstrate the following skills/experience:

• Demonstrated experience in an administrative or relevant role
• Experience in a service environment or closely related industry is desirable
• Experience processing accounts payable and accounts receivable
• Strong information technology skills particularly in Microsoft 365 Suite - Excel, Word, Outlook
• Accurate and timely data entry when using databases and Information Systems

About Us

Norwood is a leading New Zealand provider of agricultural and construction machinery, operating an extensive nationwide dealership network. We represent a broad portfolio of premium brands and are committed to delivering high-quality servicing and support that maximises the performance and lifespan of our equipment.

Working at Norwood offers the opportunity to grow and succeed with:

• A proud history of over 75 years in the New Zealand market, providing long-term career stability within a trusted nationwide organisation.
• Ongoing learning and development, with access to experienced technical specialists and structured training through our National Training Centre.
• A supportive team environment where knowledgeable, passionate people work together to support the agricultural and construction industries that keep New Zealand moving.

Applications are reviewed as they are received.

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