Sales and Customer Services Assistant

RV Supplies Ltd; Hamilton; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Paid birthday leave

Regular social events

Standard hours: Mon-Fri 8:30-5:00

Job summary

RV Supplies Ltd in Hamilton is seeking a passionate Sales & Customer Services Assistant to join the busy team. You will help customers and the sales team, handling inquiries, orders and admin tasks to ensure a smooth customer experience.

The role focuses on delivering excellent service across phone, email and in-person channels and involves coordinating with the sales staff, processing orders and supporting campaigns and follow-ups.

Qualifications

• Proven experience in a customer-facing role.
• Strong communication and interpersonal skills.
• Good organisational abilities and attention to detail.
• Ability to work collaboratively within a team.

Responsibilities

• Provide exceptional customer service via phone, email and in person.
• Respond to product, installation and technical inquiries with confidence.
• Process customer orders and invoices; perform credit administration accurately.
• Conduct outbound calls and emails to existing and prospective customers.
• Build positive relationships and respond to customer needs promptly.
• Support a range of administrative and general duties as required.

Skills

Customer service

Communication

Organisational skills

Team collaboration

Tools

ERP systems

CRM systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

RV Supplies Ltd – Hamilton West, North Island

RV Supplies Ltd is New Zealand’s largest, locally owned importer, distributor, and retailer of products and accessories for the recreational vehicle and marine market. We offer the best combination of global brands, Kiwi service, value for money and choice! RV Supplies operates from a large and newly refurbished premises in Te Rapa. We are a small but highly capable team who are passionate about what we do!

The Opportunity

We're looking for a passionate and customer-focused Sales & Customer Services Assistant to join our friendly and busy Sales & Customer Services team. This is a fantastic opportunity to become part of a growing business where no two days are the same, and where you'll play a key role in delivering an outstanding customer experience. As a valued member of the team, you will support both our customers and sales team by:

• Providing exceptional customer service and assistance via phone, email and in person.


• Responding to product, installation and technical enquiries with confidence and professionalism.


• Processing customer orders and invoices and undertaking customer credit administrative duties accurately and efficiently.


• Conducting outbound telephone and email campaigns to existing and prospective customers to a high level.


• Building positive relationships with customers and ensuring their needs are met in a timely manner.


• Assisting with a range of administrative and general support duties as required.

About You

As one of our primary touchpoints for customers, you'll play a key role in shaping their experience with our business. We're looking for someone who is approachable, enthusiastic and genuinely enjoys helping people. You bring a professional and energetic approach to your work and have a passion for delivering exceptional customer service. To be successful in this role, you will have:

• Proven experience in a customer service, sales support or similar customer-facing role.


• Strong computer literacy, including experience using ERP and/or CRM systems.


• Excellent communication and interpersonal skills, both written and verbal.


• Strong organisational skills and attention to detail.


• The ability to multitask, prioritise effectively and work collaboratively as part of a team.

An understanding of, or genuine interest in, the RV, caravan or marine industries would be highly regarded.

The Offer

In addition to working with a diverse and great bunch of people, we provide the following:

• Paid birthday leave


• Regular social and team building events


• Standard hours of work (Monday to Friday-8.30am to 5.00pm)

For more information on the business please visit https://www.rvsupplies.co.nz/