Day Hospital Administration Lead

Icon Oncology Group; Wellington; On-site; NZD 52,000 - 78,000; Full time

Job summary

Icon Oncology Group in Wellington is seeking a proactive Trade Counter Sales & Office Manager to keep our branch well-run and customer-focused. The role combines sales support with office management to ensure smooth daily operations at the Wellington site.

You will handle customer interactions, quotes, stock coordination and branch presentation while ensuring security and efficient opening/closing procedures. This hands-on position is ideal for someone organised who enjoys a varied day.

Responsibilities

• Customer Service & Sales: assist walk-in customers, respond to emails and calls.
• Quotes & Administration: prepare quotations, process data entry, invoicing and packing slips.
• Warehouse Operations: pick, invoice, pack and dispatch orders; stock pallet handling.
• Stock Management: coordinate counts, purchasing, faults, returns; report to Logistics Manager.
• Branch Presentation: keep warehouse/showroom/office tidy and well stocked; coordinate cleaners.
• Branch Access & Security: open/close and secure the branch; duty sharing across team.

Job description

Trade Counter Sales & Office Manager

We're looking for a proactive, hands‑on Trade Counter Sales & Office Manager to join our Wellington team. If you enjoy helping customers, keeping operations organised and taking ownership of a professional, well‑run branch environment, this varied role is made for you.

Why This Role Matters

As a key point of contact for customers and the local team, you'll deliver responsive sales and service support while coordinating trade counter, warehouse, stock and office requirements. You'll help ensure the Wellington branch opens and closes smoothly, remains safe and professionally presented, and provides a reliable experience for customers and employees.

What You’ll Do

• Customer Service & Sales: Support customers through walk-ins, email and inbound calls, providing responsive service and sales assistance.
• Quotes & Administration: Prepare quotations for the Account Management team and complete accurate data entry, invoicing and packing slips.
• Warehouse Operations: Pick, invoice, pack and dispatch orders, unload stock and pallets, restock shelves, arrange transport and assist with product assembly.
• Stock Management: Coordinate stock takes, local purchasing, supplier requirements, faults, credits and returns, reporting to the Logistics Manager for this function.
• Branch Presentation: Keep the warehouse, showroom, office, customer areas and shared facilities organised, well stocked and professionally presented, coordinating third‑party cleaning where required.
• Branch Access & Security: Ensure the branch is opened, closed and secured appropriately, with responsibilities shared or delegated across the local team as needed.