Data Ops Lead - Onsite & Platform Excellence

Tata Consultancy Services; Auckland; On-site; NZD 150,000 - 210,000; Full time

Job summary

Tata Consultancy Services (TCS) APAC is seeking a senior Data Operations lead to own end-to-end platform operations across enterprise Data & AI environments, analytics, and reporting services. The role emphasizes onsite stakeholder engagement, governance, and delivery excellence across Databricks, Power BI, and related data platforms.

You will coordinate cross-functional teams, drive incident/problem/change management, and ensure production readiness and continuous improvement, delivering

Qualifications

• Experience leading Data & AI Operations on enterprise platforms.
• Strong governance across incident, change, and release management.
• Ability to manage onsite and offshore teams with clear accountability.

Responsibilities

• Own end-to-end Data Operations delivery across enterprise Data & AI platforms, analytics, and reporting services.
• Serve as the primary onsite lead, building strong relationships with senior customer stakeholders.
• Drive operational excellence by ensuring platform reliability, availability, performance, and service quality.
• Lead service governance, including operational reviews, SLA/KPI management, escalations, risks, and continuous improvement.
• Provide technical oversight across Databricks, Power BI, Data Engineering, DataOps, and enterprise data platforms.
• Manage and coordinate onsite and offshore teams, ensuring clear accountability, prioritization, and delivery outcomes.
• Lead major incident, problem, and root-cause management across multiple technology teams.
• Govern change, release, production readiness, and transition of new data products into BAU operations.
• Drive platform resilience, monitoring, automation, operational efficiency, and service maturity improvements.
• Collaborate with customers, technology partners, and vendors while translating technical risks into business-focused recommendations and actions.

Skills

Data & AI Operations / Platform Ops

ITIL / Service Management

Incident, Problem, Change & Release mg

Stakeholder & Service Delivery Mgmt

Tools

Azure Databricks

Power BI

Job description

Tata Consultancy Services (TCS) APAC is seeking a senior Data Operations lead to own end-to-end platform operations across enterprise Data & AI environments, analytics, and reporting services. The role emphasizes onsite stakeholder engagement, governance, and delivery excellence across Databricks, Power BI, and related data platforms.

You will coordinate cross-functional teams, drive incident/problem/change management, and ensure production readiness and continuous improvement, delivering