Data Operations Lead/Manager

Tata Consultancy Services; Auckland; On-site; NZD 150,000 - 210,000; Full time

Job summary

Tata Consultancy Services (TCS) APAC is seeking a senior Data Operations lead to own end-to-end platform operations across enterprise Data & AI environments, analytics, and reporting services. The role emphasizes onsite stakeholder engagement, governance, and delivery excellence across Databricks, Power BI, and related data platforms.

You will coordinate cross-functional teams, drive incident/problem/change management, and ensure production readiness and continuous improvement, delivering

Qualifications

• Experience leading Data & AI Operations on enterprise platforms.
• Strong governance across incident, change, and release management.
• Ability to manage onsite and offshore teams with clear accountability.

Responsibilities

• Own end-to-end Data Operations delivery across enterprise Data & AI platforms, analytics, and reporting services.
• Serve as the primary onsite lead, building strong relationships with senior customer stakeholders.
• Drive operational excellence by ensuring platform reliability, availability, performance, and service quality.
• Lead service governance, including operational reviews, SLA/KPI management, escalations, risks, and continuous improvement.
• Provide technical oversight across Databricks, Power BI, Data Engineering, DataOps, and enterprise data platforms.
• Manage and coordinate onsite and offshore teams, ensuring clear accountability, prioritization, and delivery outcomes.
• Lead major incident, problem, and root-cause management across multiple technology teams.
• Govern change, release, production readiness, and transition of new data products into BAU operations.
• Drive platform resilience, monitoring, automation, operational efficiency, and service maturity improvements.
• Collaborate with customers, technology partners, and vendors while translating technical risks into business-focused recommendations and actions.

Skills

Data & AI Operations / Platform Ops

ITIL / Service Management

Incident, Problem, Change & Release mg

Stakeholder & Service Delivery Mgmt

Tools

Azure Databricks

Power BI

Job description

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

• Own end-to-end Data Operations delivery across enterprise Data & AI platforms, analytics, and reporting services.
• Serve as the primary onsite lead, building strong relationships with senior customer stakeholders.
• Drive operational excellence by ensuring platform reliability, availability, performance, and service quality.
• Lead service governance, including operational reviews, SLA/KPI management, escalations, risks, and continuous improvement.
• Provide technical oversight across Databricks, Power BI, Data Engineering, DataOps, and enterprise data platforms.
• Manage and coordinate onsite and offshore teams, ensuring clear accountability, prioritization, and delivery outcomes.
• Lead major incident, problem, and root-cause management across multiple technology teams.
• Govern change, release, production readiness, and transition of new data products into BAU operations.
• Drive platform resilience, monitoring, automation, operational efficiency, and service maturity improvements.
• Collaborate with customers, technology partners, and vendors while translating technical risks into business-focused recommendations and actions.

Required Technical Skills:

• Data & AI Operations / Platform Operations
• Azure Databricks and Power BI
• ITIL / Service Management
• Incident, Problem, Change and Release Management
• Stakeholder and Service Delivery Management

Top Reasons to Join Our Team at TCS New Zealand

Attractive compensation & rewards

We offer a highly competitive salary package aligned with the Australian market, complemented by performance-based incentives, recognition programs, and comprehensive employee benefits. Your achievements are celebrated, and your contributions truly matter.

Global exposure with local impact

At TCS, you’ll work with leading Australian enterprises across diverse industries while collaborating with our global network of experts. This means access to world-class practices, transformative technologies, and the chance to shape solutions that have a real impact — locally and globally.

Empowering leadership & supportive environment

Our leadership team is committed to helping you succeed. We encourage initiative, reward innovation, and provide a collaborative environment where your ideas are heard and valued.

Inclusive, collaborative culture

Diversity, inclusion, and respect are central to who we are. At TCS Australia, you’ll join a workplace where collaboration thrives, individuality is valued, and everyone can contribute to meaningful outcomes.

Continuous learning & cutting-edge innovation

We invest heavily in your development, offering structured learning programs, global certifications, leadership development, and opportunities to work with emerging technologies. You’ll be part of an environment that constantly challenges and expands your capabilities.

A Great Fit for the TCS Culture

We’re looking for people who are:

• Passionate about technology and transformation
• Driven by curiosity, innovation, and continuous learning
• Excited to work in a collaborative, purpose-driven environment
• Motivated by delivering real impact for clients, communities, and society

Our core values — Integrity, Excellence, Responsibility, Pioneering Spirit, and Unity — shape how we work and how we grow together.

The TCS Community in Australia and Beyond

• Global strength: Over 600,000+ associates in 55+ countries, united by a shared purpose — to innovate and make a difference.
• Local presence: A trusted partner to Australia’s leading enterprises across financial services, government, retail, healthcare, telecom, and more.
• Social impact: Deeply committed to sustainability, digital inclusion, and community engagement initiatives in Australia and around the world.
• Empowered workplace: We foster a culture where diversity, equity, and accessibility are integral to how we operate.

We don’t just imagine a better future — we help build it.

About TCS

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. We have partnered with many of the world’s largest organisations to help them transform their businesses, operating models, and technology ecosystems.

Learn more at www.tcs.com.

Equal Opportunity Employer

TCS is an equal opportunity employer. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable law.