Data & AI Operations Lead

Genesis

Auckland

On-site

NZD 140,000 - 190,000

Full time

11 days ago

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Benefits offered by this job

Medical insurance

KiwiSaver match

Flexible working

Wellbeing allowance

Career development

Job summary

Genesis is shaping the future of data and AI in Aotearoa. The Data Operations Manager will lead the teams, platforms and partnerships that keep our enterprise data and AI ecosystem reliable, secure and performing at its best.

This is a high-visibility leadership role aligning operational excellence with strategic platform thinking. You’ll build and guide platform roadmaps, drive ITIL-based governance, and partner with Databricks, Microsoft and other collaborators to deliver outstanding service

Qualifications

Leadership experience in Data and AI Operations or related platform teams.
Strong knowledge of Azure data tech, especially Databricks and Power BI.
Experience in developing and delivering platform roadmaps and operational strategies.
Solid understanding of ITIL, service management and governance.
Proven ability to lead and develop technical teams.
Strong commercial and vendor/partner relationship management.
Ability to communicate complex technical topics clearly and influence stakeholders.

Responsibilities

Lead operation and improvement of enterprise data and AI platforms in the Databricks ecosystem.
Drive reliability, availability, and performance across Databricks, Power BI, DataOps and MLOps.
Define and deliver platform roadmaps supporting modernization and scalability.
Lead service governance, incident management, and escalation per ITIL.
Build and lead high-performing technical teams with ownership culture.
Partner with Databricks, Microsoft and other delivery partners for outcomes.
Translate business needs into operational priorities and platform investments.