CX Transformation Lead | Elevate Client Experience

Pwc New Zealand; Auckland; On-site; NZD 48,000 - 55,000; Full time

Job summary

PwC New Zealand in Auckland is seeking a Client Relations Manager to build and maintain long-term relationships with clients, ensuring satisfaction with company products and services, and supporting business growth through effective account management and client engagement strategies.

You will develop client service policies, manage key customers, liaise with production, warehouse, logistics and sales teams to ensure delivery of agreed customer solutions and maintain accurate client records and

Qualifications

• Diploma or Degree in Business, Management, Marketing, Communications, Education Management, or related field.
• Minimum 3 years of experience in client relationship management or similar role.
• Strong communication, interpersonal, negotiation and conflict-resolution skills.
• Strong organisational and problem-solving skills with ability to manage multiple priorities.

Responsibilities

• Develop and maintain long-term relationships with clients and key customers.
• Oversee client service operations, including inquiries, orders, feedback and complaints.
• Coordinate with internal teams to ensure delivery of customer solutions.
• Monitor service performance and implement improvements.

Skills

Client relationship management

Customer service management

Communication skills

Negotiation

Conflict resolution

Education

Diploma or Degree in Business, Management, Marketing, Communications, Education Management, or related field

Job description

PwC New Zealand in Auckland is seeking a Client Relations Manager to build and maintain long-term relationships with clients, ensuring satisfaction with company products and services, and supporting business growth through effective account management and client engagement strategies.

You will develop client service policies, manage key customers, liaise with production, warehouse, logistics and sales teams to ensure delivery of agreed customer solutions and maintain accurate client records and