CX & Service Design Transformation Manager

PwC South Africa; Wellington; Hybrid; Confidential; Full time

Benefits offered by this job

Discretionary bonus opportunities

Referral bonuses

Retail discounts & deals

Global network

Leadership development

AI tools and training

Formal learning pathways

Wellbeing allowance

Life & income protection

Sonder/EAP/Headspace

15 days’ paid sick leave

Group-rate health insurance

Flexible working

Recognition days off

Job summary

PwC New Zealand's Customer Transformation team in Wellington is seeking a Management Level Manager to help organisations reimagine the services and experiences that matter to customers and communities. You’ll work across strategy, UX, design, and technology to guide large-scale transformation programs with multiple stakeholders.

You will lead workstreams, coach junior members, and translate research into clear outputs such as journey maps and business cases.

Qualifications

• 5+ years’ relevant experience across CX, UX/UI, or service design.
• Ability to lead workshops and engage senior clients.
• Strong storytelling and communication skills.
• Experience across in‑house, consulting or agency environments is useful but not essential.

Responsibilities

• Support end-to-end customer transformation and service design engagements.
• Facilitate workshops and translate insights into outputs.
• Lead multiple workstreams and coach junior team members.
• Contribute to proposals and help grow the design capability across Aotearoa.

Skills

UX/UI

Service design

Facilitation

Stakeholder management

Leadership

Research synthesis

Figma

Miro

Tools

Figma

FigJam

Miro

Illustrator

Job description

PwC New Zealand's Customer Transformation team in Wellington is seeking a Management Level Manager to help organisations reimagine the services and experiences that matter to customers and communities. You’ll work across strategy, UX, design, and technology to guide large-scale transformation programs with multiple stakeholders.

You will lead workstreams, coach junior members, and translate research into clear outputs such as journey maps and business cases.