Senior Manager, Customer Transformation & Experience Design

PwC; Auckland; Hybrid; NZD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible working

Health insurance

Paid parental leave

EAP/Headspace

Discretionary bonus

Job summary

PwC New Zealand in Auckland seeks an experienced Associate Director to lead customer transformation programs, shaping our market offering and delivering measurable client outcomes. You will coach diverse teams and work with senior leaders across public and private sectors to grow PwC's Customer Transformation practice.

You'll collaborate with PwC's global experts to bring innovative thinking on customer experience, design, and emerging technology while building enduring client relationships and

Qualifications

• 8+ years across service design, customer experience, or transformation.
• Experience with senior stakeholders and complex engagements.
• Ability to lead multi-disciplinary teams and deliver measurable outcomes.

Responsibilities

• Lead complex, multi-disciplinary transformation programmes.
• Provide senior leadership, coaching, and culture development.
• Advise executives on customer strategy, service design and AI use.
• Lead cross-functional teams ensuring quality and client outcomes.
• Drive business development and client relationships.
• Shape strategy, market profile, and growth of the practice.
• Collaborate with PwC's global experts on innovative thinking.

Skills

Design thinking

Human-centred design

Stakeholder management

Executive facilitation

Leadership

Business transformation

Education

Relevant qualification in Design/UX/Business

Tools

AI-enabled design

Job description

PwC New Zealand in Auckland seeks an experienced Associate Director to lead customer transformation programs, shaping our market offering and delivering measurable client outcomes. You will coach diverse teams and work with senior leaders across public and private sectors to grow PwC's Customer Transformation practice.

You'll collaborate with PwC's global experts to bring innovative thinking on customer experience, design, and emerging technology while building enduring client relationships and