Customer Transformation Consultant

PwC; Wellington; Presencial; NZD 100.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary bonus

Referral bonuses

Retail discounts

Wellbeing allowance

Life & income protection

Headspace access

Paid sick leave

Health insurance

Descripción de la vacante

PwC NZ seeks a Management Level Associate to help clients reimagine customer experiences and drive transformation. You will work across customer strategy, journeys, CRM and digital platforms, collaborating with PwC teams to deliver practical outcomes that improve customer satisfaction and business growth.

The role involves shaping strategies, leading service design initiatives, and building business cases while engaging senior stakeholders in enterprise-wide transformation, including AI-enabled

Formación

• Experience in customer consulting or related fields.
• Analytical problem-solving skills and curiosity about customer needs.
• Ability to engage with clients and senior stakeholders.

Responsabilidades

• Shape customer strategies and lead customer experience, service design and digital transformation initiatives.
• Use customer research, data and human-centred design to reimagine journeys and operating models.
• Support CRM, digital platform and customer service transformations from strategy through implementation.
• Build business cases, facilitate workshops and deliver practical outcomes for clients.

Conocimientos

Analytical thinking

Client engagement

Problem solving

Descripción del empleo

PwC NZ seeks a Management Level Associate to help clients reimagine customer experiences and drive transformation. You will work across customer strategy, journeys, CRM and digital platforms, collaborating with PwC teams to deliver practical outcomes that improve customer satisfaction and business growth.

The role involves shaping strategies, leading service design initiatives, and building business cases while engaging senior stakeholders in enterprise-wide transformation, including AI-enabled