Customer Transformation Consultant

PwC South Africa; Wellington; On-site; Confidential; Full time

Benefits offered by this job

Discretionary bonus

Referral bonuses

Retail discounts

Wellbeing allowance

Life & income protection

Headspace access

Paid sick leave

Health insurance

Job summary

PwC NZ seeks a Management Level Associate to help clients reimagine customer experiences and drive transformation. You will work across customer strategy, journeys, CRM and digital platforms, collaborating with PwC teams to deliver practical outcomes that improve customer satisfaction and business growth.

The role involves shaping strategies, leading service design initiatives, and building business cases while engaging senior stakeholders in enterprise-wide transformation, including AI-enabled

Qualifications

• Experience in customer consulting or related fields.
• Analytical problem-solving skills and curiosity about customer needs.
• Ability to engage with clients and senior stakeholders.

Responsibilities

• Shape customer strategies and lead customer experience, service design and digital transformation initiatives.
• Use customer research, data and human-centred design to reimagine journeys and operating models.
• Support CRM, digital platform and customer service transformations from strategy through implementation.
• Build business cases, facilitate workshops and deliver practical outcomes for clients.

Skills

Analytical thinking

Client engagement

Problem solving

Job description

PwC NZ seeks a Management Level Associate to help clients reimagine customer experiences and drive transformation. You will work across customer strategy, journeys, CRM and digital platforms, collaborating with PwC teams to deliver practical outcomes that improve customer satisfaction and business growth.

The role involves shaping strategies, leading service design initiatives, and building business cases while engaging senior stakeholders in enterprise-wide transformation, including AI-enabled