Customer Transformation Lead & Service Design — Associate Director

PwC New Zealand; Auckland; On-site; NZD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible working

Wellbeing benefits

Annual leave + sick leave

Job summary

PwC New Zealand is seeking an experienced Associate Director/Senior Manager to lead customer transformation across strategy, service design and technology. You will guide multi-disciplinary teams, shape market offerings, and grow the practice with senior client relationships across public and private sectors.

The role emphasizes people leadership, coaching, and delivering measurable outcomes. You’ll collaborate with PwC’s global experts, support talent development, and help expand the Customer

Qualifications

• The role requires leading large, multi-disciplinary engagements with senior client stakeholders.
• Strong facilitation and communication skills to influence decision-makers at executive level.
• Proven ability to shape strategy, design and transformation roadmaps with measurable outcomes.

Responsibilities

• Lead complex transformation programmes reshaping operating models, services and channels around the customer.
• Provide senior leadership to the Auckland team and foster an inclusive, high-performing culture.
• Advise executives on customer strategy, service design and responsible use of AI and emerging tech.
• Drive business development, originating opportunities and building senior client relationships.

Skills

Executive leadership

Stakeholder management

Programme leadership

Customer experience

Education

Human-Centred Design

Job description

PwC New Zealand is seeking an experienced Associate Director/Senior Manager to lead customer transformation across strategy, service design and technology. You will guide multi-disciplinary teams, shape market offerings, and grow the practice with senior client relationships across public and private sectors.

The role emphasizes people leadership, coaching, and delivering measurable outcomes. You’ll collaborate with PwC’s global experts, support talent development, and help expand the Customer