Customs & Operations Coordinator — Freight Forwarding Expert

Yusen Logistics (Australia) Pty Ltd; Manurewa; On-site; NZD 65,000 - 90,000; Full time

Job summary

Yusen Logistics is seeking a Customs & Operations Coordinator for our Auckland Freight Forwarding team. You will coordinate and execute customer clearances, work across air, sea, imports and exports, and support overall operations.

The role demands strong communication, regulatory knowledge, and precise data handling. The successful candidate will have 5+ years in Freight Forwarding, customs brokerage credentials, and proficiency with CargoWise or similar systems, ensuring timely, accurate

Qualifications

• Demonstrated knowledge of/experience in Freight Forwarding and Import/Export industries (Required)
• Tertiary qualifications in Logistics or relevant discipline; or equivalent education and commercial experience
• Minimum of 5 yrs relevant commercial experience
• Customs brokerage license maintained and kept for such period of time while employed by Yusen Logistics
• General cargo, supply chain, Customs and quarantine knowledge
• CargoWise EDI or similar system experience (highly desirable)
• Dangerous Goods Acceptance certification
• Regulated Air Cargo Agent (RACA) training qualifications
• Training qualifications from Customs Brokers and Freight Forwarders Federation (CBAFF)
• Strong communication skills (verbal & written) and attention to detail
• Ability to maintain a high standard of work and composure under pressure
• Intermediate level MS Office skills(Word, Excel and Outlook)

Responsibilities

• Maintaining the day-to-day customs clearance functions and processes in line with company performance expectations, standards and KPIs
• Prepare customs documentation and ensure that shipments meet all applicable laws to facilitate the import and export of goods
• Coordinate consignments including receiving and reviewing shipment pre-alerts (Sea and Air)
• Prepare and coordinate import/export documentation including FCL, LCL, FAKs (Sea and Air)
• Liaise with carriers on bookings, charges, arrival/departure times
• Perform data entry in electronic and online systems (YLAU, service provider and government agency systems) with a high level of accuracy to ensure system integrity, and within required deadlines
• Liaise with service providers to ensure customer requirements and service level agreements are met in terms of quality and timeliness – e.g. Transport, Depot Operators
• Resolve cargo discrepancies and report discrepancies/damage to freight
• Accurate cost and revenue allocation in line with agreed rates and service level agreements
• Timely Debtor/Creditor account preparation and submission to meet requirements and deadlines
• Work with government agencies to meet regulatory requirements
• Prepare operational and accounting performance data and associated reporting according to deadlines

Job description

Yusen Logistics is seeking a Customs & Operations Coordinator for our Auckland Freight Forwarding team. You will coordinate and execute customer clearances, work across air, sea, imports and exports, and support overall operations.

The role demands strong communication, regulatory knowledge, and precise data handling. The successful candidate will have 5+ years in Freight Forwarding, customs brokerage credentials, and proficiency with CargoWise or similar systems, ensuring timely, accurate