Customer Service Representative (Travel Industry)

Hjbtravels; Marlborough; On-site; NZD 40,000 - 60,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible work options

Growth opportunities

Job summary

A travel industry company in Marlborough, New Zealand is seeking a Customer Service Representative to assist clients with travel inquiries and bookings. Ideal candidates will have strong communication skills and a positive attitude. Responsibilities include responding to customer requests, providing guidance, and ensuring a seamless experience. This role offers flexible work options and opportunities for growth within the travel sector, making it perfect for individuals eager to support others in their travel journey.

Qualifications

• Strong communication and interpersonal skills are essential.
• Customer service experience is preferred but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers and online systems.
• Detail-oriented with a positive, solution-focused attitude.
• Interest in the travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning and reservations.
• Provide accurate information on destinations and policies.
• Maintain clear and professional communication with clients.
• Follow company guidelines and service standards.
• Document interactions and updates as needed.

Skills

Strong communication and interpersonal skills

Customer service experience

Time management

Attention to detail

Positive attitude

Job description

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed
  Qualifications:
  • Strong communication and interpersonal skills
  • Customer service experience preferred (not required)
  • Ability to work independently and manage time effectively
  • Comfortable using computers, email, and online systems
  • Detail-oriented with a positive, solution-focused attitude
  • Interest in the travel industry is a plus
  What We Offer:
  • Training and ongoing support
  • Flexible work options (part or full time)
  • Growth opportunities within the travel industry
  • Supportive and collaborative team environment